What happens if an event is canceled or rescheduled?
If an event is canceled or rescheduled, TicketWeb will generally offer ticket holders the option to receive a refund for the face value of the ticket. In case of cancellation, refunds are issued automatically based on the original form of payment used during the purchase. For rescheduled events, TicketWeb will usually honor the original tickets for the new date, but they recommend checking the event details for any specific instructions. If a refund is desired for a rescheduled event, customers can contact TicketWeb's customer service to inquire about the refund process. It's important to note that additional fees, such as delivery charges, may not be refundable. TicketWeb also advises customers to keep an eye on their email and the event's official website for any updates or notifications regarding cancellations or reschedules.
Answered May 3, 2024
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