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Thymes.com Customer FAQ

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What is Thymes.com's Phone Number?

The question we are asked most often is about how to talk to Thymes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Thymes.com Customer Questions

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Shopping Policies

What is your return policy?

Thymes.com has a customer-friendly return policy allowing returns of unused and unopened products within approximately thirty...
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How can I find a store near me that carries Thymes?

To locate a store that carries Thymes items, visitors can use the store locator on Thymes.com, entering their zip code or city....
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Is there a rewards program for frequent buyers?

Thymes.com offers a loyalty program that rewards customers for their purchases and engagement. Members earn points redeemable...
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Do you have discount codes for first-time buyers?

Thymes.com often has promotions that may include discounts for first-time buyers, which can change regularly. It is recommended...
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Product Information

What types of fragrances do you offer?

Thymes.com offers a wide range of fragrances divided into various collections, including home fragrances like candles and room...
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What is the shelf life of your products?

Thymes.com products generally last between two to three years, though this can vary by formulation and ingredients. To maintain...
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What are the key ingredients in your fragrances?

Thymes.com fragrances feature a unique mix of essential oils, natural extracts, and synthetic compounds. Each fragrance has top...
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Are there any limited edition products available?

Thymes.com regularly introduces limited edition items that vary by season, holiday, or theme, featuring unique fragrances and...
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Product Care

Are your products cruelty-free?

Thymes emphasizes a commitment to cruelty-free practices by ensuring that none of their products undergo animal testing at any...
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How do I care for and store your products?

To care for Thymes products, store them in a cool, dry place away from sunlight and heat, seal containers after use, trim...
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Do you offer gift sets or bundles?

Thymes offers a variety of gift sets and bundles perfect for special occasions, featuring a selection of their popular...
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Can I customize orders for special occasions?

Thymes.com does not provide formal customization for individual orders but encourages customers to create personalized gift...
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Customer Engagement

Do you provide samples of your fragrances?

Thymes typically does not offer fragrance samples, but occasionally provides them during special promotions. Some retailers and...
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How can I get updates on new product launches?

To keep informed about Thymes' new product launches, visiting their website regularly is recommended, as it features sections...
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How do I submit feedback about a product?

Customers can share feedback about Thymes products through reviews found on individual product pages. For more detailed input,...
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