What is the process for reporting a missing order?

If a customer is dealing with a missing order from Theswanx.com, there is a process typically recommended to handle the situation effectively. First, it is important to review the order confirmation email to confirm that the order was completed and shipped as indicated. In the email, customers will find important details, including the tracking number, which can provide insights into the shipment's status. Next, customers should check with the shipping carrier using the provided tracking number. This is a vital step, as sometimes packages can be delayed or marked as delivered prematurely. If the package is still missing after checking the tracking status, it is advisable to gather all relevant order information, including the order number, shipping address, and any correspondence regarding the order. Once all necessary information is organized, customers can look for assistance on the current webpage, where they might find guidance or forms to report missing orders. Providing detailed information will help facilitate a smoother resolution. Keep in mind that timely reporting enhances the likelihood of resolving the issue expediently.