What is your shipping policy?

Our shipping policy at Thepetstoreonline.com is designed to provide our customers with convenience and prompt delivery of their orders. We offer domestic and international shipping options to cater to a wide customer base. For domestic orders, we strive to process and ship all orders within 24-48 hours of receiving them. Depending on the customer's location, delivery typically takes 3-7 business days. International shipping times may vary based on the destination country and customs procedures. Shipping rates are determined based on the weight and dimensions of the items being shipped, as well as the customer's location. These rates are calculated during the checkout process, ensuring transparency for our customers. We aim to provide accurate tracking information for all orders, allowing customers to easily monitor the progress of their shipment. In case of any issues or inquiries, our customer service team is readily available to assist and resolve any concerns. Overall, we strive to offer an efficient and reliable shipping experience, ensuring that our customers receive their pet supplies in a timely manner and with utmost satisfaction.