What is the return policy for The Pet Store Online?

The return policy for The Pet Store Online is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return the item within 30 days of the purchase date. To be eligible for a return, the product must be unused and in its original packaging. Certain items, such as opened food or personalized products, may not be eligible for return due to health and safety reasons. To initiate a return, customers must contact our customer support team for a return authorization. Once the return is approved, customers can either receive a refund or exchange the item for another product of equal value. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. We strive to provide a hassle-free return experience and are committed to resolving any issues promptly.