How long does it take to process a return?

The processing time for returns at Thepetstoreonline.com may vary depending on the specific circumstances. Typically, we strive to process returns within 5-7 business days from the date the returned item is received by our team. However, please keep in mind that this timeframe can be subject to change during busy periods or due to unforeseen circumstances. We always aim to provide a prompt and efficient return process, ensuring that each item is carefully inspected and assessed for eligibility. Once the return is processed, the refund will be issued using the original payment method. We appreciate your patience and understanding as we work diligently to fulfill your return requests and provide a satisfactory experience for our valued customers.