Can I cancel my order?
Asked a year ago
Yes, you can cancel your order. We understand that circumstances may change, and we strive to provide flexibility for our customers. If you wish to cancel your order, please contact our customer service team as soon as possible. However, we kindly request that you notify us within 24 hours of placing your order, as we aim to process and ship orders promptly. If your order has already been processed or shipped, a cancellation may not be possible. Our customer service representatives will assist you with the cancellation process and provide any necessary information regarding refunds or credits. At Thelightshop.com, we value customer satisfaction and will do our best to accommodate your request.
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