Updated September 21, 2025

TheFurniture.com Customer FAQ

Recent TheFurniture.com Customer Questions

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Returns and Satisfaction

What is the return policy?

TheFurniture.com has a return policy that generally allows returns within thirty days of delivery, provided items are in...

What should I do if I'm not satisfied with my purchase?

Customers unhappy with their purchase from TheFurniture.com should first review the return policy for guidance on returns,...

Can I track my order?

Yes, customers can track their orders from TheFurniture.com through confirmation emails containing tracking details after...

Do you offer international shipping?

TheFurniture.com mainly caters to the U.S. market, which means international shipping options may be limited. Some specific...

How long does shipping take?

Shipping durations with TheFurniture.com depend on factors like item type, delivery location, and shipping method. Typically,...

Can I cancel my order?

The ability to cancel an order at TheFurniture.com depends on their established policies, which usually allow cancellations...

What payment methods do you accept?

TheFurniture.com accepts various payment methods, including major credit cards like Visa and MasterCard, and possibly debit...

Are there any discounts or promotions available?

TheFurniture.com regularly provides various discounts and promotions such as seasonal sales and special offers on selected...

What is the warranty on your products?

TheFurniture.com provides varying warranty terms based on the item and manufacturer. Generally, there is a limited warranty for...

What materials are your products made of?

TheFurniture.com provides a wide variety of products made from different materials, such as wood, metal, and upholstery...

Do you offer any sustainability certifications for your furniture?

TheFurniture.com emphasizes sustainability by offering a range of products made from eco-friendly materials, though they do not...

Do you offer assembly services?

TheFurniture.com generally does not include assembly services in their standard offerings, but many items come with clear...

Can I customize the furniture?

TheFurniture.com provides some customizable furniture options, allowing choices in colors, materials, and configurations for...

Can I get a quote for a bulk purchase?

TheFurniture.com usually lists prices for individual items online, but bulk orders may qualify for unique pricing not available...

What is your privacy policy?

The Furniture Company, Inc. values customer privacy and has a detailed policy regarding data collection, usage, and protection....

How can I ensure the furniture fits through my door?

To ensure furniture from TheFurniture.com fits through your spaces, measure the furniture dimensions and doorways, hallways,...

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