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TheCellGuru.com Customer FAQ

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What is TheCellGuru.com's Phone Number?

The question we are asked most often is about how to talk to TheCellGuru.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TheCellGuru.com Customer Questions

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Order Management

How can I cancel or change an order?

To change or cancel an order with TheCellGuru.com, act promptly as orders are usually processed quickly. Log into your account...
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Can I track my order?

Yes, orders can be tracked on TheCellGuru.com after placement, with a tracking number sent via email post-processing. This...
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What should I do if my order is delayed?

If your order from TheCellGuru.com is delayed, first check your confirmation email for tracking updates. Delays may result from...
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Payment and Shipping

What payment methods do you accept?

TheCellGuru.com generally accepts various payment methods including major credit cards and online services like PayPal for...
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How long does it take to ship an order?

Shipping times from TheCellGuru.com vary based on the chosen method, destination, and seasonal demand. Generally, standard...
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Do you offer international shipping?

TheCellGuru.com may offer international shipping, but policies can differ. It is recommended to visit their website to check...
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Returns and Warranty

What is your return policy?

TheCellGuru.com has a return policy allowing customers fourteen to thirty days to initiate returns on products in original,...
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Do you offer any warranty on the products?

The Cell Guru does not provide warranties directly, but many manufacturers do include them with their products. Warranties can...
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What is the process for returning a product?

The return process at TheCellGuru.com involves reviewing the return policy for guidelines, confirming return eligibility, and...
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Product Information

Are the products on TheCellGuru.com brand new?

TheCellGuru.com features a mix of brand new and refurbished products, including mobile devices and accessories. Customers can...
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Are the products unlocked for use with any carrier?

TheCellGuru.com offers many mobile devices that are unlocked, allowing them to work with any compatible carrier. Customers...
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Buying Safety and Selling

Can I sell my old phone to TheCellGuru.com?

Yes, you can sell your old phone to TheCellGuru.com, which focuses on purchasing used and refurbished smartphones. They provide...
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Is it safe to buy from TheCellGuru.com?

TheCellGuru.com is generally considered a trustworthy online retailer, with secure payment methods and responsive customer...
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Sales and Promotions

Do you provide a price match guarantee?

TheCellGuru.com does not clearly state a price match guarantee on its site, as pricing policies can differ based on promotions...
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How can I find out about upcoming sales or promotions?

To learn about upcoming sales and promotions at TheCellGuru.com, it is recommended to frequently check their official website...
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