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The Regence Group Customer FAQ

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What is The Regence Group's Phone Number?

The question we are asked most often is about how to talk to The Regence Group customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent The Regence Group Customer Questions

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Finding Healthcare Providers

How do I find a doctor or hospital in my network?

To locate a doctor or hospital within your network through The Regence Group, visit their website. They usually offer a search...
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Can I use my health insurance out-of-state?

Regence Group allows out-of-state usage of health insurance, but it varies by plan. Preferred Provider Organization plans offer...
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What is the difference between in-network and out-of-network coverage?

In-network coverage involves healthcare providers who have contracts with an insurance company, leading to reduced...
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What do I do if I experience a medical emergency while traveling?

In the event of a medical emergency while traveling, it is vital to stay calm and seek immediate medical assistance....
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Claims and Authorizations

What is the process for requesting prior authorization for a medical procedure?

Requesting prior authorization with The Regence Group involves several steps. A healthcare provider first verifies whether the...
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What is the process for appealing a denied claim?

The appeal process for a denied claim at The Regence Group includes reviewing the denial letter, gathering supporting...
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Insurance Coverage and Benefits

What types of health insurance plans does The Regence Group offer?

The Regence Group provides a range of health insurance options for individuals, families, and employers, including individual...
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Does The Regence Group cover prescription medications?

The Regence Group generally includes prescription medication coverage in its health plans, but specifics vary by plan. Members...
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Does The Regence Group offer dental and vision insurance?

The Regence Group generally provides dental and vision insurance as part of their health plans. Coverage can vary by state and...
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Does The Regence Group cover preventive care services?

The Regence Group generally includes preventive care services in its coverage, such as screenings, vaccinations, and annual...
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Policy Management

Can I add dependents to my health insurance plan?

The Regence Group permits the addition of dependents, such as spouses and children, to health insurance plans during specific...
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How can I manage my health insurance plan online?

Managing a health insurance plan online with The Regence Group is easy through their user-friendly website, where members can...
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Can I change my health insurance plan at any time?

Changing health insurance plans is not possible at any time. It typically occurs during specific Open Enrollment Periods or as...
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What is the process for obtaining a new insurance card?

To obtain a new insurance card from The Regence Group, members typically need to log into the member portal on their website....
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