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Telenor Customer FAQ

Top Answers & How-to Guides

What is Telenor's Phone Number?

The question we are asked most often is about how to talk to Telenor customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I purchase a new Telenor SIM card?

To buy a new Telenor SIM card, customers can either visit a local Telenor store or authorized dealer for assistance or check...

How do I check my remaining data with Telenor?

To check the remaining data with Telenor, customers can use the mobile app, dial a specific USSD code, or send a text message...
Ask any question you have about Telenor customer service, get an answer now.

Recent Telenor Customer Questions

How can I unblock my telenor sim?

To unblock your Telenor SIM, you usually need to enter your PIN code or contact customer support. If you've entered the wrong PIN too many times, your SIM might be blocked. Follow the instructions provided with your SIM or visit the Telenor website for guidance on unblocking your SIM card.
Asked Oct 6, 2025 2:39 AM

My sim is blocked by entering wrong PIN. Now it demands PUK code, which I don't know. Pls fix or guide me to fix my problem

To unlock your SIM, you will need to enter your PUK code. This code is typically found on the card that your SIM came with, or in your account details if you have access to it. Enter the PUK code carefully, as you have a limited number of attempts. If you input the PUK incorrectly multiple times, the SIM may become permanently blocked. In that case, you would need to request a new SIM. For the most up-to-date contact information to get assistance, please refer to the link on the page you are currently viewing.
Asked Oct 2, 2025 5:26 PM

Internet is not working in my sim

If your internet is not working on your SIM, please check if your mobile data is turned on and that you have a good signal. Ensure that your SIM is properly inserted and that you haven't exceeded your data limit. You can also try restarting your device. If the problem persists, there could be a network issue or settings that need adjustment.
Asked Sep 16, 2025 10:01 AM

What international services does Telenor provide?

Telenor offers various international services including roaming, which allows you to use your mobile phone abroad with your existing plan. They also provide international calling and data packages, enabling customers to communicate and stay connected while traveling. Additionally, Telenor might offer specific services catering to the needs of travelers and expatriates, such as temporary numbers or local SIM cards in specific countries. For detailed information about these services, please check Telenor's offerings directly.
Asked Sep 15, 2025 2:56 AM

How can I access customer support from Telenor?

You can find the most up-to-date contact information for Telenor's customer support right here on this page.
Asked Sep 10, 2025 7:26 PM

Help me with my Telenor customer service issue

Telenor Services

What services does Telenor provide?

Telenor delivers diverse telecommunications services, encompassing mobile voice and data options, prepaid and postpaid plans,...

Does Telenor offer family plans?

Telenor provides family plans that allow users to share mobile services among family members, often including shared data...

Are there any current offers or promotions from Telenor?

Telenor regularly updates its promotions, which can include discounts on various services, family plans, and special pricing on...

What international services does Telenor provide?

Telenor provides various international services including roaming, competitive international calling, mobile payment solutions,...

What are the different mobile plans offered by Telenor?

Telenor provides various mobile plans, including prepaid and postpaid options that cater to individuals and families in...

Account Management

How can I purchase a new Telenor SIM card?

To buy a new Telenor SIM card, customers can either visit a local Telenor store or authorized dealer for assistance or check...

How do I check my remaining data with Telenor?

To check the remaining data with Telenor, customers can use the mobile app, dial a specific USSD code, or send a text message...

How do I top up my Telenor prepaid account?

To recharge a Telenor prepaid account, customers can typically buy top-up cards at retail stores or use online services via the...

How can I manage my Telenor account through the app?

Users can manage their Telenor account through the mobile app by downloading it from their app store, creating or logging in to...

Customer Support

How can I access customer support from Telenor?

Individuals can access Telenor's customer support through the relevant country-specific website, mobile applications, or social...

What should I do if my Telenor SIM is lost or stolen?

If a Telenor SIM card is lost or stolen, it is important to act quickly to protect personal information. The first step is to...

What should I do if I experience issues with Telenor services?

When facing issues with Telenor services, start by identifying the problem, checking for outages, and verifying device settings...

What is Telenor's policy on billing disputes?

Telenor emphasizes clarity and resolution in its billing disputes policy. Customers should review their bills and gather...

Service Features

Can I switch my number to Telenor?

Yes, you can switch your existing mobile number to Telenor through mobile number portability. The process involves requesting...

What is the typical download speed offered by Telenor?

Telenor provides a range of mobile and internet services with varying download speeds based on the plan and technology. Users...
We look to the Telenor issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telenor issues reported to GetHuman

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