Purplus Software Customer Service

Ways to contact Purplus Software and solve common issues

Since you cannot have a live conversation with a human at Purplus Software, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with Purplus Software. Read on.

Purplus Software: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Purplus Software.
What are the system requirements for the software?
The system requirements for Purplus Software are designed to ensure optimal performance and compatibility. To install and operate our software successfully, your device should meet the following specifications: a minimum of 2GB RAM, 1.5GHz dual-core processor or higher, and at least 500MB of available storage. Our software is compatible with widely used operating systems including Windows 7, 8, and 10, as well as macOS 10.12 or newer. For an enhanced user experience, we recommend using a higher RAM capacity, faster processor, and larger storage space. It is also crucial to have a stable internet connection to access updates and required resources. By adhering to these requirements, you can effortlessly enjoy the seamless functionality and features of Purplus Software.
Can I transfer the software to another device?
Yes, you can transfer our software to another device. At Purplus Software, we understand that your needs may change over time, and we want to provide you with flexibility. Once you have purchased our software, you have the freedom to transfer it to a different device if you find it necessary. Simply uninstall the software from its current device and then install it on the new one. We do not impose any restrictions or limitations on the number of transfers you can make. We value your satisfaction and strive to make your experience seamless. Enjoy the convenience of transferring our software to any device that suits your requirements.
What is the return policy?
Our return policy at Purplus Software is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to request a return. To be eligible for a return, the software must be unopened and in its original packaging. Once we receive the returned software and verify its condition, we will issue a full refund. Please note that any shipping fees incurred during the initial purchase or return are non-refundable. In the case of digital downloads, we are unable to offer returns or refunds. At Purplus Software, we strive to provide high-quality products and excellent customer service, and our return policy reflects our commitment to your satisfaction.
Are there any additional fees or charges?
No, there are no additional fees or charges for Purplus Software. Our pricing is transparent and all-inclusive. Once you purchase any of our software products, you will have access to all features and updates without any extra cost. We believe in providing our customers with a hassle-free experience and ensuring that they have complete value for their investment. With Purplus Software, there are no hidden charges or surprises. We strive to offer high-quality software solutions at competitive prices, making it convenient for individuals and businesses to meet their technological needs without any financial burden.
Is the software compatible with both Mac and Windows?
Yes, our software is compatible with both Mac and Windows operating systems. We understand that our customers use a variety of devices, and we have ensured compatibility across platforms. Whether you have a Mac or a Windows computer, you can confidently use our software without any compatibility issues. Our development team has dedicated efforts to optimize the software for both operating systems, ensuring a seamless user experience. Whether you prefer the sleek interface of a Mac or the familiar environment of a Windows system, you can enjoy the full functionality of our software without any limitations. Rest assured, regardless of your preferred operating system, our software is designed to meet your needs.
What payment methods are accepted?
We accept multiple payment methods to offer flexibility and convenience to our customers. Purplus Software supports major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments through popular digital wallets such as PayPal and Apple Pay. These methods provide a secure and streamlined checkout process for our customers. We understand the importance of offering diverse payment options, ensuring that your purchasing experience is hassle-free. If you have any specific payment-related inquiries or require assistance, our customer support team is ready to help.
Is technical support available for the software?
Yes, technical support is available for our software. At Purplus Software, we understand the importance of providing assistance to our valued customers. Our dedicated support team is readily accessible to address any technical issues or queries you may have regarding our software products. Whether you encounter installation problems, compatibility concerns, or functional doubts, our knowledgeable support representatives are here to guide you through the process. You can reach out to us via phone, email, or our online chat service for prompt assistance. Rest assured that we are committed to resolving any challenges you may face and ensuring a smooth experience with our software. Your satisfaction is our priority, and we strive to deliver efficient and effective technical support at all times.
Can I download the software immediately after purchase?
Yes, absolutely! Once you complete your purchase at Purplus Software, you can download the software instantly. We understand the importance of getting started right away, so there's no waiting involved. After you have successfully made the purchase, you will receive an email with a direct download link for the software. Simply click on the link, and the download process will begin immediately. This ensures a seamless experience for our customers and allows you to start using the software without any delays. Should you encounter any issues during the download or have additional questions, our customer support team is readily available to assist you.
Is there a warranty for the software?
Yes, Purplus Software offers a warranty for its software. We understand the importance of customer satisfaction and stand behind the quality of our products. All our software products come with a standard warranty that ensures they are free from defects and perform as intended. If you encounter any issues or problems while using our software within the warranty period, we are committed to providing prompt support and assistance to resolve them. Please keep in mind that the warranty terms may vary depending on the specific software product, and it is advisable to refer to the product documentation or contact our customer support team for more detailed information regarding the warranty coverage for a specific software product.
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Contacting Purplus Software customer support

Below you can compare and contrast the 3 ways to contact Purplus Software by looking at which ones are the fastest and which ones other customers recommend the most for solving Purplus Software customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Purplus Software across the following channels: Web.

Phone number / contactWaitVotes
Online Help at purplus.com
Customer Service
< 2 hrs18
Online Help at purplus.com
Customer Service
< 2 hrs20
Online Help at purplus.net
Customer Service
< 87 hrs36

Does GetHuman work with Purplus Software?

GetHuman does not work with Purplus Software's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Purplus Software at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Purplus Software's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Purplus Software at a Glance

Purplus Software has no phone number
Purplus Software has no chat option
Purplus Software has no customer email
Purplus Software has 3 help forumsBEST
Purplus Software has no twitter handle
Purplus Software has no facebook page
Contact information overview

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