Tango Customer FAQ

To link your Visa card to the Tango app, you'll first need to open the app and sign in to your account. Then, locate and tap on the "Account" or "Profile" icon, usually found in the bottom navigation bar or the top corner of the screen. Look for a section related to "Payment Methods" and tap on it. You should see an option to add a new payment method; choose this and then select "Credit/Debit Card". Enter your Visa card details accurately in the provided fields. After entering all the needed info, tap "Save" or "Add". Ensure that all your card's details are entered correctly to avoid any issues. If you encounter any problems, verify that your Visa card is valid and functional.

لإلغاء حظر حسابك في Tango ، يجب أن تقدم طلبًا لخدمة العملاء. يمكنك فعل ذلك نفسك من خلال إعدادات حسابك. انتقل إلى القسم الذي يتعامل مع الحظر وابحث عن الخيار للطلب من الموظفين مراجعة حالتك. بمجرد أن تفعل ذلك، يجب أن يتصل بك فريق Tango بعد مراجعة طلبك. احرص على تقديم كل التفاصيل الممكنة عند التواصل معهم لمساعدتك في إلغاء الحظر.

We're sorry to hear you're having trouble with your coin purchase. Sometimes, transactions may take a few minutes to process and appear in your account. If they still haven't appeared after a few minutes, ensure that your payment was successful and not declined. If your payment was successful and you still don't see your coins, it might be a technical glitch. In such cases, you need to report the issue to Tango's support system with the details of your purchase, such as the transaction or receipt number. They should be able to resolve your issue.

If you need to edit information in your withdrawal form via PayPal on Tango, you will need to cancel the initial withdrawal request first. This option can usually be found in the same section where you initiated the withdrawal. Once you've cancelled it, you can then start a new withdrawal process and correct any errors or changes. Details such as your recipient PayPal email address should be double-checked for accuracy to prevent any delay or misdirection of funds. However, if your withdrawal request has already been processed, you may not be able to edit the information. In this case, check with PayPal directly to see if any corrections can be made.

We're sorry to hear that you're having trouble with a refund. In the Tango app, our support team strives to handle all customer concerns, and if you're eligible for a refund based on our policy, we certainly will process it. However, because refunds are dependent on several factors (like the reason for the refund, your location, how long ago you made the purchase, etc.), we must review each case individually. Therefore, continue conversing with our auto messaging system as it's designed to gather the necessary information for us to assist you. We appreciate your understanding and patience during this process.