TAP Portugal Customer FAQ

If you did not receive a confirmation email after making a payment, please check your spam or junk folder in your email. If it’s not there, it may be helpful to review your payment method for any issues. If you still don’t have a confirmation, there is a link to the most up-to-date contact information right here on this page to seek assistance.

There is a link to the most up-to-date contact information right here on this page that includes details on how to access live chat with TAP Portugal.

To add TSA PreCheck to your TAP Air Portugal flight, you need to enter your Known Traveler Number (KTN) when booking your flight or add it later through your booking management options. Check your reservation details online, and look for the option to modify passenger information. Ensure your KTN is correctly added before your travel date to enjoy the benefits of expedited security screening.

CPAP equipment is allowed on TAP Portugal flights as part of your carry-on baggage. It does not count toward your free baggage allowance. Be sure to inform the airline during check-in that you're traveling with medical equipment.

To change your flight from Lisbon to Washington, you will need to contact TAP Portugal directly. There is a link to the most up-to-date contact information right here on this page that you are viewing.