TAP Portugal Customer FAQ

To claim a refund due to cancellation with TAP Portugal, you need to submit a refund request through the TAP website. Make sure to provide your booking reference and any relevant details regarding your cancellation. Refunds are processed according to the fare rules applicable to your ticket.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

For flights from London to Portugal, Economy Class passengers are typically allowed 1 piece of checked baggage up to 23 kg. Business Class passengers can usually check 2 pieces, each up to 32 kg. Hand luggage allowance is usually 1 piece up to 8 kg for Economy and 2 pieces totaling 16 kg for Business.

We're sorry to hear about the issue you're experiencing. If none of the journeys are available, it is likely due to all seats being booked, flights being cancelled, or technical errors. The best course of action is to regularly check the application or website for updates. Please remember to always have your booking reference and personal details handy to facilitate assistance. We advise you to arrive at the airport in good time to discuss your travel necessities with the agent. Agents at the airport have real-time access to flight details and can provide immediate assistance.

To change your return date, you can modify your booking directly from the TAP Air Portugal website. Go to the "Manage Booking" section, enter your reservation details and follow the prompts to change your flight. Remember that changes may be subject to fees, fare differences, and may also depend on the ticket's conditions. Be sure to review the terms and conditions of your ticket before making changes.