Step2.com Customer FAQ
Top Answers & How-to Guides
What is Step2.com's Phone Number?
The question we are asked most often is about how to talk to Step2.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What are the shipping options available?
At Step2.com, we offer different shipping options to accommodate your needs. We strive to provide you with the best shipping experience
Our Standard Ground Shipping is a reliable and cost-effective option that delivers your package within the continental United States in 3-7 business days. This option is perfect for those who aren't in a rush to receive their items.
For customers who require expedited delivery, we also offer Express Shipping. This option ensures that your package arrives at your doorstep within 1-3 business days, depending on your location.
Please note that the shipping options may vary based on the specific product and availability. To determine which shipping options are available for a particular item, please refer to the product page or the shopping cart during checkout....
Ask any question you have about Step2.com customer service, get an answer now.
Ordering
How do I place an order?
To place an order on Step2.com, simply choose the desired product, select the quantity, and click on the "Add to Cart" button. Once...
How do I cancel an order?
To cancel an order, please reach out to our customer service team as soon as possible with your order number and reason for cancellation....
Assembly
How do I assemble the products?
Assembling Step2 products is made easy with detailed instructions provided in the packaging. Each product comes with step-by-step assembly...
Company
What is Step2.com?
Step2.com is a premier online retailer offering a wide range of high-quality and innovative products for children. It is the official...
Shipping
Can I track my order?
Yes, you can easily track your order on Step2.com. Once your order has been shipped, you will receive a confirmation email with a tracking...
What are the shipping options available?
At Step2.com, we offer different shipping options to accommodate your needs. We strive to provide you with the best shipping experience
Our Standard Ground Shipping is a reliable and cost-effective option that delivers your package within the continental United States in 3-7 business days. This option is perfect for those who aren't in a rush to receive their items.
For customers who require expedited delivery, we also offer Express Shipping. This option ensures that your package arrives at your doorstep within 1-3 business days, depending on your location.
Please note that the shipping options may vary based on the specific product and availability. To determine which shipping options are available for a particular item, please refer to the product page or the shopping cart during checkout....
Returns
What is your return policy?
Our return policy at Step2.com is designed to ensure customer satisfaction. We offer a hassle-free return process for any products...
Catalog
Can I request a catalog?
Yes, you can request a catalog from Step2.com. We understand that some customers prefer to browse through a physical catalog rather...
Help me with my Step2.com customer service issue
Ask any question you have about Step2.com customer service. We will do our best to get you answers right away.
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