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Steelcase.com Customer FAQ

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How do I Contact Steelcase.com Customer Service?

The question we are asked most often is about how to talk to Steelcase.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Steelcase.com Customer Questions

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Products and Services

What products does Steelcase offer?

Steelcase provides a diverse selection of items aimed at enhancing workspaces, including ergonomic office furniture, seating,...
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Does Steelcase offer customizable furniture options?

Steelcase provides customizable furniture that enables clients to design solutions that fit their unique workplace needs. With...
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Does Steelcase provide warranty for their products?

Steelcase offers warranties on most of their products, showcasing their dedication to quality. These warranties vary in...
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Does Steelcase offer installation services for their products?

Steelcase does offer installation services for their products, which can be customized to project needs. These services...
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Does Steelcase offer financing options for their products?

Steelcase does not directly offer financing on its website but collaborates with third-party financing companies that may...
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Ordering and Payment

Where are Steelcase products available for purchase?

Steelcase products are accessible through their website as well as a global network of authorized dealers and retailers. These...
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What are the payment options accepted by Steelcase?

Steelcase accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and Discover....
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Can I track the status of my order?

Steelcase.com allows customers to track their orders via confirmation emails that include tracking details. Users can check...
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Can I see Steelcase products on display before purchasing?

Steelcase products can be found in showrooms and dealer locations, allowing customers to experience them physically. While the...
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Catalog and Samples

Can I request a catalog or brochure?

Steelcase.com offers a variety of catalogs and brochures showcasing their office furniture and design solutions. While physical...
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Can I request samples of Steelcase products?

Steelcase provides a sampling program that enables potential customers to request samples of specific products, helping them...
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Return and Warranty

What is Steelcase's return policy?

Steelcase's return policy generally allows returns within thirty to ninety days based on the item, with variations for custom...
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What is the warranty period for Steelcase products?

Steelcase products typically come with a limited warranty lasting between five to seven years, varying by item. This warranty...
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Sustainability and Initiatives

Does Steelcase have any sustainability initiatives?

Steelcase is committed to sustainability through initiatives that reduce environmental impact across product design,...
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What are Steelcase's sustainability practices regarding product materials?

Steelcase prioritizes sustainability by using recycled or recyclable materials, including metals, plastics, and wood from...
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