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Stash Hotel Rewards Customer FAQ

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Program Overview

What is the Stash Hotel Rewards program?

The Stash Hotel Rewards program is designed for frequent travelers at independent hotels in the U.S. and Canada, allowing...
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Is there a membership fee for Stash Hotel Rewards?

Stash Hotel Rewards has no membership fee, making it free for individuals to join. Members can earn points for eligible stays...
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How can I register for Stash Hotel Rewards?

To enroll in Stash Hotel Rewards, prospective members can go to the Stash Rewards website to find the registration option....
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Participating Hotels

Where can I find participating hotels in the Stash program?

Individuals can find Stash program hotels by visiting the official website, which features a dedicated section for exploring...
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How often are Stash benefits updated?

Stash Hotel Rewards updates its benefits regularly, influenced by member feedback, market trends, and hotel partnerships. While...
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What customer support is available for Stash Hotel Rewards members?

Stash Hotel Rewards provides various support options for members, such as FAQs, live chat, email, and phone support during...
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Earning Points

How can I earn Stash points?

Members can earn Stash points primarily by staying at participating hotels, with points based on the accommodation costs. They...
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Can I earn points for hotel stays that are booked through third-party websites?

Stash Hotel Rewards generally only allows points to be earned on bookings made directly with participating hotels. Reservations...
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Does Stash offer any promotions or discounts?

Stash Hotel Rewards does provide various promotions and discounts that enhance member experiences, like special rates, bonus...
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Redeeming Points

How do I redeem my Stash points for rewards?

To redeem Stash points for rewards, members should log into their Stash Rewards account and navigate to the rewards section to...
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How can I track my Stash points balance?

Members can monitor their Stash points balance by logging into their accounts on the Stash Hotel Rewards website. There, they...
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Can I combine Stash points with other rewards programs?

Stash Hotel Rewards operates independently and does not allow the combination of Stash points with other rewards programs....
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Point Management

What happens to my points if I don't stay at a Stash hotel for a long time?

Stash Hotel Rewards points typically do not expire if members remain active, such as by earning or redeeming points. However,...
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What is the expiration policy for Stash points?

Stash points remain valid as long as members engage with the program every 18 months. Without any activity, points may expire...
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Are Stash points transferable to other members?

Stash points generally cannot be transferred between members, as they are designed for personal use. While members might share...
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