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Spencer's Customer FAQ

Top Answers & How-to Guides

What is Spencer's's Phone Number?

The question we are asked most often is about how to talk to Spencer's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Spencer's customer service, get an answer now.

Recent Spencer's Customer Questions

What is the policy for when minors try to purchase sex toys

Spencer's does not allow the sale of adult items, including sex toys, to minors. Our policy is to verify the age of customers to ensure that they are of legal age to purchase such products.
Asked Feb 17, 2026 1:43 AM

I bought a lingerie top and it is damaged. Can I return it?

Yes, you can return a damaged lingerie top. Spencer's has a return policy that allows items to be returned within a specified time frame if they are defective or damaged. Make sure to follow the return instructions provided with your purchase or on their return policy page. If you have the receipt or proof of purchase, that will also help facilitate the return process.
Asked Nov 19, 2025 3:12 AM

Help me with my Spencer's customer service issue

Shipping Information

What are the shipping options?

Spencer's provides various shipping options, including standard, expedited, and potentially same-day shipping for local...

Do you offer international shipping?

Spencer's primarily ships within the United States, and international shipping may differ by location. Availability can be...

How long does it take to receive a package?

Shipping times for packages from Spencer's depend on various factors and can typically range from five to seven business days...

Can I track my order?

Yes, orders from Spencer's Gifts can be tracked using the tracking information sent via email after shipping. Customers can...

Order Management

What is your return policy?

Spencer's Gifts allows returns within approximately thirty days if items are unused and in original packaging. Some items,...

Can I cancel or change my order after it's been placed?

Once an order is placed at Spencer's, the ability to cancel or change it depends on its status. If it’s still processing,...

Do you offer gift wrapping services?

Spencer's does not usually provide gift wrapping services in stores or online. Customers are encouraged to use creative...

Payment and Discounts

What payment methods do you accept?

Spencer's accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as some debit cards. They...

Are there any discounts or promotions available?

Spencer's regularly has various discounts and promotions, including seasonal sales and special deals. Customers can find these...

Do you have a loyalty program?

Spencer's has a loyalty program that rewards customers with points for their purchases, which can be exchanged for discounts...

Privacy and Sizing

What is your privacy policy?

Spencer's prioritizes customer privacy, detailing how personal data is gathered, used, and safeguarded in their privacy policy....

Do you have a size guide for clothing items?

Spencer's offers a size guide on their website to help customers choose the correct clothing sizes. This guide includes key...
We look to the Spencer's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Spencer's issues reported to GetHuman
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