© GetHuman Inc.

South African Airways Customer FAQ

Top Answers & How-to Guides

What is South African Airways's Phone Number?

The question we are asked most often is about how to talk to South African Airways customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about South African Airways customer service, get an answer now.
Contact South African Airways customer service

Recent South African Airways Customer Questions

Help me with my South African Airways customer service issue

Booking and Reservations

How do I book a flight?

To book a flight with South African Airways, visit their website to enter travel details and view flight options. Users can...
Read more

How can I upgrade my seat?

There are various ways to upgrade a seat with South African Airways, such as during booking or check-in. Offers may be...
Read more

Can I make changes to my booking?

Yes, changes to a booking with South African Airways are possible, depending on the ticket type and fare rules. Modifications...
Read more

Check-in and Boarding

How can I check-in for my flight?

Travelers with South African Airways can check in online via the SAA website or app 24 hours before departure, or at the...
Read more

Can I request special assistance?

Yes, special assistance can be requested from South African Airways, especially for those with mobility issues or medical...
Read more

What is the cancellation policy?

South African Airways' cancellation policy varies by ticket type and fare class. Refundable tickets generally allow full...
Read more

Baggage and Pets

What is the baggage allowance?

South African Airways' baggage allowance differs by class of service, ticket type, and route. Economy class passengers can...
Read more

Are pets allowed on board?

South African Airways permits pets, specifically cats and dogs, to travel in the cabin under certain conditions, including size...
Read more

Travel Documents and Policies

What travel documents do I need?

When flying with South African Airways or any international airline, passengers need a valid passport, potentially a visa, and...
Read more

Is there a frequent flyer program?

South African Airways has a frequent flyer program named Voyager, which rewards loyal customers with miles for flights and...
Read more

What are the in-flight amenities?

South African Airways provides various in-flight amenities to enhance passenger comfort. Economy class features adjustable...
Read more

What are the accepted forms of payment?

South African Airways accepts several payment methods, including major credit cards like Visa and MasterCard, debit cards, and...
Read more
We look to the South African Airways issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
South African Airways issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!