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SmartThings Customer FAQ

Top Answers & How-to Guides

What is SmartThings's Phone Number?

The question we are asked most often is about how to talk to SmartThings customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I forget my SmartThings account password?

If someone forgets their SmartThings password, they can reset it by going to the login page or using the app. They should...

How do I add new devices to my SmartThings account?

To add new devices to a SmartThings account, users should open the SmartThings app, select the "Add Device" option, and choose...
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Overview and Features

What is SmartThings and how does it work?

SmartThings is a home automation platform allowing users to control smart devices via a single app. It connects devices through...
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What features does the SmartThings app offer?

The SmartThings app provides a centralized platform for controlling various smart home devices. Users can automate tasks with...
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What security features does SmartThings include?

SmartThings includes various security features for smart homes such as the integration of security cameras, video doorbells,...
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Connecting Devices

How can I connect my smart devices to SmartThings?

Connecting smart devices to SmartThings is simple and begins with installing the SmartThings app on a smartphone or tablet....
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Is SmartThings compatible with other smart home brands?

SmartThings supports a wide variety of smart home brands, allowing users to create a cohesive ecosystem. It works with devices...
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How do I add new devices to my SmartThings account?

To add new devices to a SmartThings account, users should open the SmartThings app, select the "Add Device" option, and choose...
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What types of devices work with SmartThings?

SmartThings is compatible with a wide variety of devices including smart lights, thermostats, locks, appliances, sensors, and...
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Troubleshooting and Support

What should I do if I forget my SmartThings account password?

If someone forgets their SmartThings password, they can reset it by going to the login page or using the app. They should...
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Are there tutorials available for new SmartThings users?

New SmartThings users can access a range of tutorials that include official guides, video content, and a community forum for...
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How do I troubleshoot common issues with SmartThings?

To troubleshoot common issues with SmartThings, ensure devices are powered and within range. Check your internet connection and...
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Automation and Control

How can I set up automation through SmartThings?

To set up automation in SmartThings, install the app, log in, and access the "Automations" tab. Follow the prompts to define...
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Can I control SmartThings remotely?

SmartThings enables users to manage their smart devices from anywhere through the SmartThings app, available on iOS and...
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How do I manage notifications through the SmartThings app?

To manage notifications in the SmartThings app, users should open the app, find the main menu, and select "Settings." Within...
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Smart Home Considerations

What should I consider when building a smart home with SmartThings?

When creating a smart home using SmartThings, it is crucial to consider device compatibility, network stability,...
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How can I update my SmartThings app?

To update the SmartThings app, Android users should go to the Google Play Store and select "Update" if available, while iOS...
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