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Singtel Customer FAQ

Top Answers & How-to Guides

What is Singtel's Phone Number?

The question we are asked most often is about how to talk to Singtel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Singtel's cancellation policy?

Singtel's cancellation policy varies by service type and typically requires customers to give notice of their intent to cancel....

What are the available TV channels and packages on Singtel TV?

Singtel TV provides a wide selection of over one hundred channels across various genres, featuring popular options like HBO and...
Ask any question you have about Singtel customer service, get an answer now.

Recent Singtel Customer Questions

How to go about when I intend to change the subscription from me to someone.

To change your Singtel subscription to another person, you would have to go through a process called a Transfer of Ownership. Both the existing and future account holders must visit a Singtel Shop together to request for this. You'll need to bring along your NRIC or relevant Passes, and ensure all outstanding charges are paid before the transfer. Please also know that an administrative fee may apply. Remember that some services or promotions might not be transferable and could end upon transfer. Make sure you're aware of all conditions before proceeding.
Asked May 13, 2024 7:41 AM

Help me with my Singtel customer service issue

Mobile Plans

What are the different mobile plans available?

Singtel provides a variety of mobile plans, including both postpaid and prepaid options to fit diverse user needs. Postpaid...

What are the international call rates?

Singtel's international call rates vary depending on the destination country and the service plan chosen. Different methods...

Are there any family plans or bundles offered by Singtel?

Singtel provides a range of family plans and bundles that address the needs of households. These often involve mobile lines,...

What benefits do I get with a Singtel contract plan?

Singtel contract plans deliver numerous advantages, including competitive monthly rates, bundled services like discounted...

Can I switch from postpaid to prepaid with Singtel?

Yes, customers can transition from a postpaid to a prepaid plan with Singtel, but they must first settle any outstanding dues...

What is the process to change my Singtel mobile plan?

To change a Singtel mobile plan, a user must log into the myAccount portal or app, review available plans, and select the...

Services and Features

Can I check my data usage online?

Yes, customers can check their data usage online via the Singtel myAccount portal or mobile app by logging in with their...

Can I access Singtel services while traveling overseas?

Singtel allows customers to access services overseas through roaming, but features depend on individual mobile plans and...

Can I upgrade my Singtel phone before my contract ends?

Singtel allows customers to upgrade their phones before their contract concludes, typically requiring the outstanding balance...

Can I purchase devices through Singtel?

Yes, Singtel offers a range of devices including smartphones and tablets, available either with mobile plans or alone....

Is there a mobile hotspot option available with my Singtel plan?

Singtel provides mobile hotspot options on various mobile plans, with most postpaid plans including the feature. Prepaid...

Account Management

What is Singtel's cancellation policy?

Singtel's cancellation policy varies by service type and typically requires customers to give notice of their intent to cancel....

What are the available TV channels and packages on Singtel TV?

Singtel TV provides a wide selection of over one hundred channels across various genres, featuring popular options like HBO and...

How do I check for service disruptions in my area?

To find service disruptions in your area with Singtel, visiting their official website is recommended. They have a section for...

What are the terms and conditions for Singtel promotions?

The conditions for Singtel promotions vary by specific offer and include details like eligibility, duration, and possible fees....

How does Singtel's loyalty program work?

Singtel's loyalty program rewards customers for their patronage by allowing them to earn points through activities like bill...
We look to the Singtel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Singtel issues reported to GetHuman

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