Singtel Customer Service Issues

My girlfriend recently bought a sim card at a local 7-Eleven in Singapore on Sunday. We were optimistic about switching from Starhub to Singtel, hoping for a better experience. Although the data connection is good, we noticed today that her phone number seems to belong to someone else. When friends and family try to call her, they are connected to a different person each time. Upon checking her contacts, it appears that the original owner of the number has had it since January [redacted]. This situation is unacceptable, and we need to find a resolution. How could a new sim card and phone number be associated with an existing number? She plans to return to the 7-Eleven store to address this issue, but we understand they only sell Singtel sim and data cards. We need guidance on how she can have her own unique number, not linked to anyone else.

I signed up for Ready Roam and got a confirmation message for July 5th to the 13th. Upon reaching Delhi on the 5th, I couldn't connect to the network. I attempted to manually select a network operator by choosing Airtel, but still couldn't connect. I visited the website for information and tried to enable the network lock by dialing *[redacted]*5*1#, but now I get a message saying my SIM card doesn't allow network connections. I'm feeling completely frustrated as a solo traveler in desperate need of a connection. Using a Samsung Galaxy Note 9, I require guidance on how to rectify this issue so I can use the services for at least the next 24 hours before my return tomorrow night.

I recently noticed a charge of $[redacted].12 from Google IAP for Rublox on my Telco bill from December 12-13. After contacting Google for a refund, they only canceled one purchase of $14.98, citing policies preventing further refunds. My Telco, Singtel, was unhelpful and directed me back to Google. How can I proceed to ensure Google cancels the remaining charges? Thank you.

Hello, I recently used the HI! App to recharge $50 into my main account and spent $10 on [redacted] minutes of international calls to China. However, I couldn't make the international call, and my main account was automatically deducted. After seeing a small English message stating I couldn't use the main account for this discounted purchase, I was confused why my money was collected. Although the account shows the package bought, I added an additional $10 through UnionPAY but still couldn't make calls despite being charged. I ended up spending $[redacted] and would like a refund of the $20 I added but didn't work. I would appreciate a prompt response. Thank you for your assistance.

Hello! I encountered an issue with the HI! App. Yesterday, I added S $50 to my main account and used S $10 to purchase [redacted] minutes for international calls to China. However, when I attempted to make the call, the amount was deducted from my main account instead of the purchased package. A small English message later clarified that I could not use my main account due to a discount. Despite this, my money was still taken. Subsequently, I added 10 Singapore dollars via UnionPAY, hoping to resolve the problem, but unfortunately, I could not make the call even though I was billed. I have already spent $[redacted] on this issue. If a resolution is not possible, I kindly request a refund of the $20 that did not work as intended. Your prompt response would be greatly appreciated as I am currently in urgent need.

Dear Sir, I am experiencing a problem with my home telephone line. The line is currently inactive, and there is no dial tone. I contacted your customer service line yesterday evening, and was informed by your staff that they were unable to assist as I needed to call during operating hours. I attempted to call again today within the designated hours, but the call was abruptly disconnected several times. My telephone number is [redacted]4, and I require your assistance to address this issue. Regards, S.Raghu

I have a query regarding my Singtel service. On December 27, [redacted], I was supposed to travel to KL/Malaysia by coach from Kovan Block [redacted] bus terminal at 0700hrs. Around 0630hrs, I purchased a 3-days roaming plan for $5 via the Singtel app. However, after activation, it only reflected a 24-hour activation with immediate effect. Concerned that I might have selected the wrong plan, I bought another $5 3-days plan but couldn't activate it. Due to this issue, I had to buy an additional SIM card in Johor Bahru for communication. Upon returning on December 29, [redacted], I noticed two pending charges of $5 each in my bank statement. Despite trying to stop the payment with DBS bank, I was informed that it had already been processed. When I contacted Singtel on December 30, I was advised that refunds could only be processed after 3 months. Despite requesting follow-up and action, I have yet to receive a response. If my concerns are not addressed within a week, I will escalate this matter through various platforms. I am hopeful for a prompt and positive resolution.

Hello, I wanted to inquire about a matter regarding my Singtel account, [redacted]. I received a complimentary SIM card that I did not request, and nobody in our household utilized it. After discovering ongoing charges for this unused line on my bill, I promptly contacted Singtel to terminate the service. They terminated the line, and I then requested a refund due to the situation. During a recent conversation with Najwa from Singtel, I was advised that only $[redacted] could be refunded out of the approximately $[redacted] total charges incurred. I find this refund insufficient given that we did not ask for the SIM card. I would appreciate it if you could review this issue and propose a fair resolution. Thank you for your attention to this matter.