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How can I return a product if I am not satisfied?

Asked 3 months ago
If a customer is not satisfied with a product purchased from Silkies.com, they will have the option to return it. Silkies has a return policy designed to ensure customer satisfaction. Generally, customers must initiate a return within a specific period, often about thirty days from the date of receipt. The product should be in its original condition, which typically means unworn, unwashed, and with all tags still attached. To begin the return process, customers should check their order confirmation or look for return instructions on the Silkies website. It is advisable to follow the detailed steps outlined regarding how to package the item and the return address. In many cases, customers will need to cover the cost of shipping the return unless there was an error on Silkies' part or the item was defective. Refunds are usually processed once the returned item has been received and inspected. For more comprehensive details, including any specific requirements or conditions, examining the return policy on the current Silkies.com web page is recommended. This will provide the most accurate and up-to-date information regarding returning products.
Answered Sep 20th 2025

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