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Shoeline.com Customer FAQ

Top Answers & How-to Guides

What is Shoeline.com's Phone Number?

The question we are asked most often is about how to talk to Shoeline.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a loyalty program or rewards program for Shoeline.com customers?

Yes, Shoeline.com offers a loyalty program called "Shoeline Rewards." As a valued customer, you can join this program for free and...
Ask any question you have about Shoeline.com customer service, get an answer now.

Recent Shoeline.com Customer Questions

Wrong size on boots. I ordered 14 EE and got 12 EE

We're sorry to hear about the mix-up with your order. At Shoeline.com, we aim to provide a seamless shopping experience, and we regret any inconvenience. For incorrect items received, please start the return process by logging into your Shoeline.com account, finding the order in your order history, and following the steps for returns. We will ensure that the correct size is sent to you as soon as the return is processed. If you're having any trouble with the return process, don't hesitate to let us know.
Asked Mar 18, 2024 10:24 PM

Help me with my Shoeline.com customer service issue

Returns and Refunds

What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact our customer service team for assistance. Our team will work with you to...

What is the return policy for Shoeline.com?

The return policy for Shoeline.com allows customers to return unworn shoes within 30 days of purchase for a refund. The shoes must...

How long does it take to receive a refund for a returned item?

At Shoeline.com, we strive to process returns and issue refunds as quickly as possible. Once we receive the returned item, it typically...

Order Status

How can I track the status of my order?

You can track the status of your order by logging into your Shoeline.com account and checking your order history. Once your order has...

Payment Methods

What payment methods does Shoeline.com accept?

Shoeline.com accepts various payment methods to provide customers with convenient and secure options. We accept major credit cards...

Order Changes

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed, but you need to act quickly. Shoeline.com understands that sometimes...

International Shipping

Does Shoeline.com offer international shipping?

Yes, Shoeline.com offers international shipping. We understand that our customers come from all around the world and we are happy to...

Size Chart

What is Shoeline.com's size conversion chart?

Shoeline.com provides a helpful size conversion chart to assist customers in finding the perfect fit for their footwear. Our size conversion...

Product Authenticity

Are the products on Shoeline.com authentic?

Yes, all the products available on Shoeline.com are 100% authentic. We take great pride in offering our customers genuine and high-quality...

Customer Rewards

Is there a loyalty program or rewards program for Shoeline.com customers?

Yes, Shoeline.com offers a loyalty program called "Shoeline Rewards." As a valued customer, you can join this program for free and...
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