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Shipt Customer FAQ

Top Answers & How-to Guides

What is Shipt's Phone Number?

The question we are asked most often is about how to talk to Shipt customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Shipt Customer Questions

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Shipt Basics

Are there membership fees for using Shipt?

Shipt offers a membership model that includes fees for either monthly or annual plans, allowing unlimited free deliveries on...
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How does Shipt work?

Shipt operates as a grocery delivery service by connecting customers with local shoppers who pick and deliver groceries from...
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Is Shipt available in my area?

To find out if Shipt operates in your area, visit the Shipt website and check the service area details by entering your zip...
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Shopping Process

How do I schedule my delivery?

To schedule a delivery with Shipt, users must log into their account, choose a store, select items, and then opt for a delivery...
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Can I use coupons on my Shipt orders?

Shipt generally does not allow the use of coupons or promo codes during checkout. Instead, customers can benefit from sales...
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What stores can I shop through Shipt?

Shipt provides access to a range of retailers, including national grocery chains and local shops, for ordering groceries and...
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What delivery options are available through Shipt?

Shipt provides options for same-day delivery, allowing quick access to groceries and essentials, as well as scheduled...
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How do I cancel or modify my order?

To cancel or modify an order with Shipt, customers should act promptly via the app or website, checking their order history and...
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What happens if my items are out of stock?

When items are out of stock during a Shipt order, the shopper will look for substitutions and present them for approval. If...
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What is Shipt’s policy on refunds or returns?

Shipt's refund and return policies mainly depend on the individual retailers. Customers should follow the return procedures...
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How can I update my delivery address?

To change your delivery address with Shipt, log into your account and navigate to the settings. Find the section for your...
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How can I contact a shopper during my order?

Shoppers can be contacted through the Shipt app once an order is being processed. Users can send messages to their shopper by...
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What payment methods are accepted with Shipt?

Shipt primarily accepts major credit and debit cards such as Visa, MasterCard, American Express, and Discover, and may allow...
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Becoming a Shopper

How can I become a Shipt shopper?

To become a Shipt shopper, applicants must be at least 18, possess a valid driver's license, and have reliable transportation...
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How can I give feedback about my shopping experience?

Customers can provide feedback on their Shipt shopping experience through the official website or app. The website typically...
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