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Shelissa.com Customer FAQ

Top Answers & How-to Guides

What is Shelissa.com's Phone Number?

The question we are asked most often is about how to talk to Shelissa.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Shelissa.com, visit the website and locate the registration area on the homepage. Select the sign-up...

How do I reset my password?

To reset your Shelissa.com password, go to the login page and click on "Forgot Password." Enter your associated email to...
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Recent Shelissa.com Customer Questions

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Account Management

How do I create an account?

To create an account on Shelissa.com, visit the website and locate the registration area on the homepage. Select the sign-up...
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How do I reset my password?

To reset your Shelissa.com password, go to the login page and click on "Forgot Password." Enter your associated email to...
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Does Shelissa.com have a loyalty program?

Shelissa.com does offer a loyalty program that rewards customers for purchases, referrals, and social media interactions....
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What should I do if I forgot my password?

If you forget your password for Shelissa.com, you can reset it by clicking the "Forgot Password" link on the sign-in page and...
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How do I update my shipping information?

To change shipping details on Shelissa.com, users must log into their account, navigate to the account settings, and edit the...
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Order Issues

How do I cancel an order?

To cancel an order on Shelissa.com, customers should quickly log into their account, check the "Order History" section, and...
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What should I do if I received a damaged item?

If a customer receives a damaged item from Shelissa.com, they should document the damage, review the return and exchange...
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Can I track my orders on Shelissa.com?

Yes, customers can track their orders on Shelissa.com through a confirmation email that includes the order number and tracking...
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Can I change my shipping address after placing an order?

Once an order is placed on Shelissa.com, changing the shipping address can be challenging, depending on how far along the order...
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Can I receive notifications about my order status?

Shelissa.com generally sends notifications about order status through email, starting with a confirmation and followed by...
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Shipping Information

Is Shelissa.com available in other languages?

Shelissa.com mainly operates in English, but users can utilize browser translation tools for basic translations. There is no...
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What is Shelissa.com's return policy?

Shelissa.com has a customer-friendly return policy that typically allows returns within about thirty days, requiring items to...
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What payment methods does Shelissa.com accept?

Shelissa.com accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with PayPal for secure...
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How long does shipping take?

Shipping durations from Shelissa.com vary depending on chosen methods, locations, and time of year. Typically, domestic...
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Is there a mobile app for Shelissa.com?

As of October 2023, Shelissa.com does not offer a mobile app, but the site is mobile-friendly for browsing and shopping via web...
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