What should I do if I received a damaged item?

If you have received a damaged item from Shelissa.com, please reach out to our customer service team as soon as possible. Provide your order number and details of the damage so we can assist you promptly. We may ask for photos to better assess the situation. We are committed to ensuring our customers are satisfied with their purchases and will work to offer a solution, whether that be a replacement or a refund. Your feedback is important to us, and we appreciate your cooperation in resolving any issues with your order.