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Radial Engineering Customer FAQ

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What is Radial Engineering's Phone Number?

The question we are asked most often is about how to talk to Radial Engineering customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What products does Radial Engineering offer?

Radial Engineering provides a wide assortment of products for musicians and audio professionals, including direct boxes, audio...
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Can I demo Radial Engineering products before purchasing?

Radial Engineering does not offer a formal demo program, but customers can often test products at local music stores that carry...
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What are common uses for Radial Engineering products?

Radial Engineering products are frequently used in live sound, recording studios, and broadcasting. Their direct boxes connect...
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Purchasing and Orders

Where can I purchase Radial Engineering products?

Radial Engineering products are available at various retailers, both online and in physical stores. Many music shops, from...
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Can I request a custom order from Radial Engineering?

Radial Engineering specializes in standard audio products rather than custom orders, although they may consider unique projects...
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What payment methods does Radial Engineering accept?

Radial Engineering accepts various payment methods, including major credit cards and potentially PayPal for online purchases....
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Does Radial Engineering offer international shipping?

Radial Engineering products can often be shipped internationally through authorized dealers, but policies may differ by...
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Policies and Warranty

What is Radial Engineering's return policy?

Radial Engineering generally allows returns within thirty days if items are unopened and in original packaging, highlighting...
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Are Radial Engineering products covered by a warranty?

Radial Engineering products generally come with a one-year warranty against defects in materials and workmanship, although some...
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Support and Resources

Can I find user manuals for Radial Engineering products online?

User manuals for Radial Engineering products are available online. Their website features a resources section with these...
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Does Radial Engineering offer repair services?

Radial Engineering does offer repair services through authorized providers for their audio equipment. Customers are encouraged...
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What should I do if I experience technical issues with my product?

If you encounter technical problems with a Radial Engineering product, start by checking the user manual for troubleshooting...
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Are there instructional videos available for Radial Engineering products?

Radial Engineering provides helpful instructional videos that cover setup, usage, and features of their products. They cater to...
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