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Purecitizen.com Customer FAQ

Top Answers & How-to Guides

What is Purecitizen.com's Phone Number?

The question we are asked most often is about how to talk to Purecitizen.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Purecitizen.com, simply click on the "Sign Up" or "Create Account" button on the homepage. You will then be...

What is your privacy policy?

At Purecitizen.com, protecting the privacy of our users is of utmost importance. We are committed to maintaining the confidentiality...
Ask any question you have about Purecitizen.com customer service, get an answer now.
Contact Purecitizen.com customer service

Account

How do I create an account?

To create an account on Purecitizen.com, simply click on the "Sign Up" or "Create Account" button on the homepage. You will then be...
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Promo Codes

How do I apply a promo code?

To apply a promo code on Purecitizen.com, simply add your desired items to your cart and proceed to checkout. Look for the "Promo Code"...
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Newsletter

How do I unsubscribe from your newsletter?

To unsubscribe from our newsletter, simply click the "unsubscribe" link at the bottom of any email you have received from us. You will...
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About Purecitizen

What is Purecitizen?

Purecitizen is an online marketplace that offers a curated selection of ethical and sustainable fashion, beauty, and lifestyle products....
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Order Tracking

Can I track my order?

Yes, you can easily track your order on Purecitizen.com. Once your order has been shipped, you will receive a confirmation email containing...
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Returns

What is your return policy?

Our return policy at Purecitizen.com is designed to ensure your complete satisfaction with your purchase. If for any reason you are...
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Shipping

Do you offer international shipping?

Yes, Purecitizen.com offers international shipping to customers outside the United States. We understand the desire for our ethical...
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How long does shipping take?

At Purecitizen.com, we understand the importance of timely deliveries. The shipping duration for our products varies depending on the...
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Payment Methods

What payment methods do you accept?

At Purecitizen.com, we accept various payment methods for your convenience. We strive to provide a seamless shopping experience, and...
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Order Changes

Can I cancel or modify my order?

Yes, you can cancel or modify your order on Purecitizen.com, but please note that this is only possible before the order has been processed...
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Gift Wrapping

Do you offer gift wrapping?

Yes, we do offer gift wrapping services for your convenience. Our gift wrapping option is available at checkout for an additional fee....
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Privacy Policy

What is your privacy policy?

At Purecitizen.com, protecting the privacy of our users is of utmost importance. We are committed to maintaining the confidentiality...
Read more

Help me with my Purecitizen.com customer service issue

Ask any question you have about Purecitizen.com customer service. We will do our best to get you answers right away.
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