What is your return policy?

Our return policy at Purecitizen.com is designed to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, you may return it within 30 days from the date of purchase. We accept returns of any unused and unopened items in their original packaging. To initiate a return, simply contact our customer service team with your order number and reason for return, and we will guide you through the process. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part. Once the returned item is received and inspected, we will issue a refund to the original payment method, excluding any shipping charges. For further details, please refer to our Returns & Exchanges page on our website.