PruHealth Customer Service

Ways to contact PruHealth and solve common issues

Use PruHealth's Phone Number

PruHealth's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for PruHealth

Contacting PruHealth customer support

Below you can compare and contrast the 2 ways to contact PruHealth by looking at which ones are the fastest and which ones other customers recommend the most for solving PruHealth customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact PruHealth across the following channels: Phone, Web.

Phone number / contactWaitVotes
0800 0927333
Customer Service
2 mins71
Online Help at
Customer Service
< 38 hrs71

PruHealth: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for PruHealth.
How does PruHealth reward me for being healthy?
PruHealth rewards you for being healthy through their unique Vitality program. By adopting a healthy lifestyle and making positive choices, you earn Vitality points. These points can be redeemed for various rewards, including discounts on gym memberships, fitness devices, cinema tickets, and healthy food. In addition, by reaching specific fitness goals, you can earn cashback on your PruHealth premiums, meaning you could get up to 50% off your annual premium. Moreover, PruHealth offers a wide range of partner discounts, such as discounts on spa treatments, travel, and sportswear. By actively engaging in their Vitality program, PruHealth encourages and supports you in maintaining a healthy lifestyle while providing incentives and rewards for your dedication.
What healthcare services are covered by PruHealth?
PruHealth provides comprehensive coverage for a wide range of healthcare services. Our plans cover the costs of general medical consultations, specialist consultations, diagnostic tests, and surgical procedures. We also offer coverage for hospital stays, including both inpatient and day-patient care. Additionally, PruHealth provides coverage for mental health treatments, physiotherapy sessions, and alternative therapies such as chiropractic and osteopathy. Prescription medications are also covered, subject to the policy terms and conditions. Furthermore, PruHealth offers access to a network of healthcare providers, ensuring that our policyholders can benefit from competitive rates and high-quality healthcare services. With PruHealth, you can have peace of mind knowing that you have comprehensive coverage for a wide range of healthcare services to support your well-being.
What is the Vitality program and how does it work?
The Vitality program offered by PruHealth is a rewards-based health and wellness program designed to motivate and incentivize individuals to adopt healthier lifestyles. The program works by encouraging members to engage in activities that improve their physical and mental well-being. Members earn points by completing various health-related activities such as exercise, healthy eating, and regular health screenings. These points can be exchanged for a wide range of rewards, including discounts on gym memberships, leisure activities, and health insurance premiums. Additionally, members can track their progress using the Vitality app, which provides personalized health goals and monitors their daily activities. The Vitality program aims to empower individuals to take control of their health, leading to better overall well-being and reducing the risk of chronic illnesses.
What is PruHealth?
PruHealth is a leading health insurance provider that offers comprehensive health coverage and wellness benefits. It is a subsidiary of Prudential, a trusted global financial services company. PruHealth aims to promote a healthier lifestyle by incentivizing individuals to engage in regular exercise and maintain a balanced diet. They offer a range of innovative plans that offer coverage for hospital treatments, specialist consultations, and outpatient care. Depending on the plan, PruHealth members can also receive rewards and discounts for activities like gym memberships, healthy food purchases, and fitness wearables. By focusing on preventative care and wellness, PruHealth encourages its members to take control of their health and well-being.
Can I add my family members to my PruHealth policy?
Yes, you can add your family members to your PruHealth policy. PruHealth offers the option to include your spouse or partner, as well as any dependent children under the age of 18. This means that your entire family can benefit from the comprehensive coverage and range of services provided by PruHealth. Adding your family members to your policy ensures that everyone has access to quality healthcare and can receive the necessary treatments and services they may need. By extending your PruHealth policy to include your loved ones, you can have peace of mind knowing that your family's health and well-being are taken care of.
What types of insurance does PruHealth offer?
PruHealth offers a wide range of insurance options to cater to various needs. The types of insurance they provide include health insurance, life insurance, and critical illness cover. PruHealth's health insurance offers comprehensive medical coverage, providing access to private healthcare facilities and specialist treatments. Their life insurance products offer financial security and protection for loved ones, covering both death and terminal illness. Additionally, PruHealth offers critical illness cover, which provides a lump sum payment in the event of a specified critical illness diagnosis. These insurance options are designed to provide peace of mind, ensuring individuals and their families are protected and well-prepared for any unforeseen circumstances.
What happens if I need to make a claim on my PruHealth policy?
If you need to make a claim on your PruHealth policy, the process is simple and efficient. Firstly, you should notify PruHealth immediately by calling our dedicated claims team, whose contact details can be found on our website or in your policy documents. Our knowledgeable representatives will guide you through the next steps, which may include submitting any relevant documents, such as medical reports or invoices. Once your claim is assessed, we aim to process it as quickly as possible. If approved, we will provide reimbursement for eligible expenses, as per the terms and conditions of your policy. Rest assured, PruHealth is committed to delivering excellent customer service and ensuring a smooth claims experience, taking care of your financial well-being when you need it most.
There's more!
Click below to show 1 more questions, answers, and complete guides to common PruHealth customer support problem.

Does GetHuman work with PruHealth?

GetHuman does not work with PruHealth's customer support operations, directly or in any other way. GetHuman has no partnership or relation to PruHealth at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check PruHealth's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting PruHealth at a Glance

PruHealth has no chat option
PruHealth has no customer email
PruHealth has 1 help forum
PruHealth has no twitter handle
PruHealth has no facebook page
Contact information overview

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