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What happens if I don't receive my item?

Asked 2 years ago
If a buyer does not receive their item from PropertyRoom, there are several steps that can be taken to address the situation. PropertyRoom generally provides tracking information for most items shipped, so the first step is to verify the tracking details to see if the package is in transit or has been delivered. If the tracking indicates that the item has been delivered but it is not in the buyer's possession, it is recommended to check with neighbors or local postal services to determine if the package was misdelivered. If the item still cannot be located, it is advisable to review the terms and conditions regarding lost or undelivered items, as PropertyRoom may have specific policies in place for such circumstances. Typically, buyers may have the option to report the issue directly through the PropertyRoom website or platform. In such cases, providing relevant information such as the order number, tracking details, and any communication regarding the shipping status may be helpful. It is important for buyers to be aware of the timeframes within which they can report issues relating to undelivered items, as these may vary depending on the policies of PropertyRoom. For the most accurate and detailed information, individuals should consider checking the current page of PropertyRoom for guidance on reporting lost items and understanding their options.
Answered Aug 1st 2025

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