What happens if the item I receive is damaged?

If you receive a damaged item from PropertyRoom, we apologize for the inconvenience and will swiftly address the issue. We encourage you to reach out to our customer support team within 48 hours of receiving the item. To initiate the process, please provide details of the damage along with supporting photographs. Our dedicated team will assess the situation and work towards finding a resolution. Depending on the circumstances, we may offer a refund, repair, replacement, or another suitable solution. Please note that some items may be sold "as is," meaning they have known defects mentioned in the listing. However, if the damage occurred during shipping, we will work with the carrier to resolve the issue. Your satisfaction is important to us, and we will do our best to rectify any damage encountered during the shipping process.