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Pronto Envios Customer FAQ

Top Answers & How-to Guides

What is Pronto Envios's Phone Number?

The question we are asked most often is about how to talk to Pronto Envios customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What items are not eligible for delivery?

At Pronto Envios, there are certain items that are not eligible for delivery. These include perishable goods, such as food items that...
Ask any question you have about Pronto Envios customer service, get an answer now.
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Tracking

How can I track my delivery?

You can easily track your delivery by visiting our website and entering the tracking number provided to you. The tracking information...
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Delivery Time

How long does delivery take?

At Pronto Envios, we understand the importance of prompt delivery. The time taken for delivery depends on various factors such as the...
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Delivery Hours

What are the delivery hours?

At Pronto Envios, our delivery hours are flexible to meet our customers' needs. We understand that everyone has different schedules...
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Delivery Locations

What areas do you deliver to?

We deliver to a wide range of areas to ensure convenience for our customers. Our delivery services cover most major cities and their...
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Weight Limit

What is the maximum weight for a package?

The maximum weight for a package with Pronto Envios is 50 pounds. We understand the importance of flexibility and convenience when...
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Same-day Delivery

Do you offer same-day delivery?

Yes, Pronto Envios offers same-day delivery. We understand the importance of fast and efficient service for our customers. Whether...
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Lost or Damaged

What happens if my package is lost or damaged during delivery?

If your package is lost or damaged during delivery with Pronto Envios, we understand your frustration and are committed to resolving...
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Specific Delivery Time

Can I schedule a specific delivery time?

Yes, you can schedule a specific delivery time with Pronto Envios. We understand that timing is important to our customers, and we...
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Payment Methods

What payment methods do you accept?

At Pronto Envios, we offer a range of convenient payment methods to suit our customers' preferences. We accept all major credit and...
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International Shipping

Do you offer international shipping?

Yes, Pronto Envios offers international shipping services. We understand the importance of global connectivity and catering to our...
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Return Policy

What is your return policy?

Our return policy at Pronto Envios is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase,...
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Non-eligible Items

What items are not eligible for delivery?

At Pronto Envios, there are certain items that are not eligible for delivery. These include perishable goods, such as food items that...
Read more

Help me with my Pronto Envios customer service issue

Ask any question you have about Pronto Envios customer service. We will do our best to get you answers right away.
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