What happens if my package is lost or damaged during delivery?

If your package is lost or damaged during delivery with Pronto Envios, we understand your frustration and are committed to resolving the issue promptly. In the unfortunate event of such incidents, we have a clear process in place to address your concerns. Firstly, we advise you to contact our customer support team immediately and provide them with the necessary details. Our team will initiate a thorough investigation to locate your package or determine the cause of damage. If we are unable to locate your package, we will reimburse you for the declared value of the item. Additionally, in case of damage, we will work with you to provide a suitable resolution, which may involve compensation or replacement. At Pronto Envios, we prioritize customer satisfaction, and our dedicated support team will ensure a swift and satisfactory resolution to any lost or damaged package issues you may encounter.