What should I do if my Presto card is defective?

If a user discovers that their Presto card is defective, it is important to address the issue promptly to avoid any inconvenience when using transit services. First, the user should examine the card to determine the nature of the defect, such as damage, unreadability, or malfunctioning components. If the card is damaged or does not work as expected, the standard procedure is to replace it. The user can typically request a replacement card through the Prestocard.ca website, where they will find guidance on the process. Additionally, if the user has funds or passes associated with their defective card, they should follow the instructions provided on the website regarding how to transfer those funds to a new card. It is essential to ensure that any necessary information is properly documented during this process. For further assistance, users should refer to the contact information available on the current web page to find available customer service options.