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PhonePe Customer FAQ

Top Answers & How-to Guides

What is PhonePe's Phone Number?

The question we are asked most often is about how to talk to PhonePe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I link multiple bank accounts to my PhonePe account?

Users of PhonePe have the ability to link several bank accounts, providing flexibility for transferring funds or making...
Ask any question you have about PhonePe customer service, get an answer now.

Recent PhonePe Customer Questions

Pass code forgotten how to log in

If you have forgotten your passcode for PhonePe, you can reset it using the "Forgot Passcode" option on the login screen. Follow the prompts to verify your identity, and you will receive instructions to set a new passcode. Make sure you have the necessary details, such as your registered mobile number, to complete the process smoothly.
Asked Oct 28, 2025 1:50 PM

मुझे अपना दूसरा account हटाना है क्या करे

आप अपने दूसरे PhonePe खाते को हटाने के लिए ऐप के सेटिंग्स में जाएं। वहाँ "खाता प्रबंधन" या "सेटिंग्स" विकल्प पर क्लिक करें। उसके बाद, आपको अपने खाते को हटाने का विकल्प मिल जाएगा। सभी निर्देशों का पालन करें। ध्यान रहे कि खाता हटाने के बाद, आपकी सारी लेन-देन की जानकारी मिट जाएगी और उसे वापस लाना संभव नहीं होगा।
Asked Oct 4, 2025 6:27 AM

how to delete transction history

You cannot delete your transaction history on PhonePe, as it is maintained for your records and necessary for transaction tracking. However, you can choose to hide specific transactions in the app for privacy purposes.
Asked Sep 22, 2025 10:18 AM

How do I withdraw my balance from the wallet.

To withdraw your balance from the PhonePe wallet, go to the "Wallet" section in the app. Select the option to transfer your balance to your linked bank account. Enter the amount you wish to withdraw, confirm the transaction, and the amount will be credited to your bank account shortly. Make sure your bank account is correctly linked to your PhonePe profile for a smooth withdrawal process.
Asked Sep 20, 2025 5:49 AM

How Do I unblock my phonepe Account

To unblock your PhonePe account, you need to log in using your registered mobile number and follow the prompts for account recovery. This typically involves verifying your identity through an OTP or answering security questions. If the issue persists, please refer to the support options available on the page you are currently viewing for assistance with unblocking your account.
Asked Sep 17, 2025 8:29 AM

Help me with my PhonePe customer service issue

Transaction Management

How can I check my PhonePe transaction history?

To review transaction history on PhonePe, a user should open the app and log in. The "Statements" or "History" section on the...

What is PhonePe's refund policy?

PhonePe has a comprehensive refund policy that allows users to request refunds for unsuccessful transactions, cancellations, or...

What happens if I encounter issues with a transaction?

To resolve transaction issues on the PhonePe platform, users should first check the transaction status—whether it's initiated,...

General Information

What are the benefits of using PhonePe for payments?

PhonePe offers numerous advantages for payments, including a user-friendly interface and instant settlement through UPI. It...

Is PhonePe available for international transactions?

PhonePe mainly offers services for domestic transactions in India, including UPI payments and wallet services. Currently, it...

What is PhonePe and how does it work?

PhonePe is a digital payment platform that facilitates various transactions via mobile devices, mainly using the Unified...

Payment Methods

Does PhonePe support wallet-to-wallet transfers?

PhonePe does allow wallet-to-wallet transfers, enabling users to send funds to others on the platform easily. The process is...

Can I pay my bills using PhonePe?

PhonePe allows users to pay various bills, including utility and mobile services, through an easy-to-use app interface. Users...

What payment methods can I use with PhonePe?

PhonePe provides multiple payment options including UPI for direct bank account linking, debit and credit card usage, net...

Fees and Offers

How can I redeem offers on PhonePe?

To redeem offers on PhonePe, users must ensure they have the latest app version, then go to the "Offers" section. After picking...

Can I link multiple bank accounts to my PhonePe account?

Users of PhonePe have the ability to link several bank accounts, providing flexibility for transferring funds or making...

Is there a fee for using PhonePe services?

PhonePe services are mainly free for UPI transactions, but some options like wallet transfers and merchant services can have...

Security and Support

How do I contact customer support via PhonePe?

PhonePe offers various customer support options through its app, including a Help section for commonly asked questions and...

How can I reset my PhonePe password?

To reset a PhonePe password, open the app, go to the login page, and select "Forgot Password?" Enter your registered mobile...

How does PhonePe ensure transaction security?

PhonePe employs encryption, two-factor authentication, and real-time monitoring to secure transactions. These measures protect...
We look to the PhonePe issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PhonePe issues reported to GetHuman

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