PhonePe Customer FAQ

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What is PhonePe's Phone Number?

The question we are asked most often is about how to talk to PhonePe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about PhonePe customer service, get an answer now.

Recent PhonePe Customer Questions

Mera transaction faild ho gaya hai Paisa bapas kaise aayega

Transaction failure par, PhonePe aapke liye auto-refund process shuru kar deta hai. Refund ka samay transaction ke prakar aur aapke bank ke niyamon par nirbhar karta hai. Aam taur par, yeh process 1 se 3 working days mein ho jaata hai. Agar refund aapke account mein us samay tak na aaye, toh kripya aap apne bank se sampark karein. Yadi bank se samasya ka samadhan nahin ho paata hai, toh PhonePe app ke 'Help' section mein jaakar aap direct PhonePe se support prapt kar sakte hain. Yahaan up-to-date contact information available hai.
Asked Jun 13, 2024 1:54 AM

Phonepe wallet money debit issue

We're sorry to hear that you're having trouble with money debit from your PhonePe wallet. There could be a few reasons for this. First, verify if your account has sufficient balance. If the balance is sufficient, then check if your PhonePe wallet has reached its maximum transaction limit. You should also ensure that your account is fully KYC-compliant. Lastly, sometimes due to server issues or heavy user traffic, transactions may not get processed right away. If your problem persists, we recommend waiting for some time and then trying again. If none of these steps resolve your issue, we suggest getting in touch with PhonePe customer support through the contact link available on this page.
Asked Jun 5, 2024 8:54 AM

Debit transaction history not showing

If your debit transaction history is not showing up on PhonePe, it could either be due to a temporary system glitch or your transactions have not yet been updated in the system. You might want to try refreshing the page or logging out and logging back in. Ensure you're looking in the correct area of the app - you should see a 'History' option somewhere in the menu where you can check all of your transactions. If this doesn't help and the problem persists, please report it using the in-app reporting feature.
Asked Jun 4, 2024 4:03 PM

kya mein apne phone pay se vendor ko payment kar sakta hu

Haan, aap apne PhonePe se vendor ko payment kar sakte hain. PhonePe app mein, aap "To Contact" option choose karke vendor ka mobile number ya UPI ID enter karke payment bhej sakte hain. Aap QR code scan karke bhi direct payment kar sakte hain. Iske alaawa, aap "To Account" option choose karke bank details se bhi payment kar sakte hain. PhonePe se payment karna secure aur easy hai.
Asked May 27, 2024 8:56 AM

QR code ko scan karne me you can't make payment this merchant likha aa raha hai

This error typically appears when the merchant's QR code you are trying to scan is not linked with the PhonePe platform. It could also mean that there's an issue with the merchant's PhonePe account. Alternatively, it may be due to an error with your PhonePe app. Try to restart the app, or reinstall it if the issue persists. Please note that only registered businesses with a valid PhonePe for Business app can accept payments with PhonePe. If you still can't make payment, we suggest getting in touch with the merchant directly or trying another method of payment.
Asked May 24, 2024 9:56 AM

Help me with my PhonePe customer service issue

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