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What is PhonePe's refund policy?

Asked 6 months ago
PhonePe has a clearly defined refund policy, which outlines the circumstances under which users can request a refund for transactions made through the PhonePe platform. In most cases, refunds can be initiated for unsuccessful transactions, cancellations, or if a service or product is not delivered as promised. The timeline for receiving a refund generally depends on the merchant's policies and the payment method used. For example, if a payment was made using the PhonePe wallet, the refunded amount may be credited back into the wallet balance. If a bank account or credit card was used, the refund might take several business days to appear in the original payment source. It is important to note that the refund process may vary based on the nature of the transaction and the specific terms set by the merchant. Users are encouraged to refer to the relevant sections on the PhonePe website for the most accurate and up-to-date information regarding refunds. Additionally, it may be helpful to check the transaction history within the PhonePe app for details on any pending or completed refunds.
Answered Jun 14th 2025

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