© GetHuman Inc.

Petguys.com Customer FAQ

Top Answers & How-to Guides

What is Petguys.com's Phone Number?

The question we are asked most often is about how to talk to Petguys.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I sign up for the newsletter?

Users can usually subscribe to the newsletter on Petguys.com by locating the sign-up option, typically found at the bottom of...

Do you have a loyalty program?

Petguys.com has a loyalty program that rewards customers with points for purchases and certain activities, enabling discounts...
Ask any question you have about Petguys.com customer service, get an answer now.
Contact Petguys.com customer service

Recent Petguys.com Customer Questions

Help me with my Petguys.com customer service issue

Account and Membership

How can I sign up for the newsletter?

Users can usually subscribe to the newsletter on Petguys.com by locating the sign-up option, typically found at the bottom of...
Read more

Do you have a loyalty program?

Petguys.com has a loyalty program that rewards customers with points for purchases and certain activities, enabling discounts...
Read more

Shipping Information

Do you offer free shipping?

Petguys.com provides a variety of shipping choices, including possible free shipping on orders that meet certain dollar...
Read more

How long does it take for my order to arrive?

The arrival time of an order from Petguys.com depends on various factors, such as the chosen shipping method and destination....
Read more

Do you offer international shipping?

Petguys.com mainly serves customers in the United States, and it is unclear if they provide international shipping. It is best...
Read more

Can I track my order?

Customers can track their orders from Petguys.com after they are processed and shipped. Tracking information, including a...
Read more

What are the shipping options available?

Petguys.com provides various shipping options including standard shipping for cost-effective deliveries and expedited options...
Read more

Payment and Pricing

What payment methods do you accept?

Petguys.com generally accepts major credit cards like Visa, MasterCard, American Express, Discover, and also offers PayPal for...
Read more

Are there any discounts or promotions available?

Petguys.com regularly features various discounts and promotions, including seasonal sales and special deals for new customers....
Read more

Order Management

What is your return policy?

Petguys.com offers a customer-focused return policy, allowing returns usually within thirty to sixty days if items are in...
Read more

Can I cancel or change my order?

At Petguys.com, canceling or changing an order usually depends on when you make the request. It is advisable to act quickly, as...
Read more

Can I return or exchange items I've purchased?

Petguys.com generally allows returns or exchanges, but specific terms vary by product. Items usually need to be unused and in...
Read more

Product Information

What types of pets do you offer products for?

Petguys.com provides products for a variety of pets, emphasizing dogs and cats. Their offerings include food, toys, and health...
Read more

How do I care for the products I purchased?

Caring for products from Petguys.com varies by item but includes general tips. Store food in a cool, sealed area, clean toys...
Read more

Do you have customer support for product inquiries?

Petguys.com provides customer support for product-related questions, accessible through various channels. The website features...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!