What is your return policy?

Our return policy at Petguys.com is designed to ensure customer satisfaction with every purchase. We offer a hassle-free return process for any items that do not meet your expectations. If you are dissatisfied with your order, please contact our customer service within 30 days of receiving the product. We will provide you with a return authorization number and detailed instructions on how to return the item. Please note that all returned items must be in their original condition, unused, and undamaged, with all packaging materials intact. Once we receive the returned item, we will issue a refund for the product cost, excluding any shipping charges. At Petguys.com, we strive to provide excellent customer service and guarantee your satisfaction with our return policy.