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Petfooddirect.com Customer FAQ

Top Answers & How-to Guides

What is Petfooddirect.com's Phone Number?

The question we are asked most often is about how to talk to Petfooddirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I apply for a wholesale account?

To apply for a wholesale account with Petfooddirect.com, simply fill out the application form available on our website. You will need...

Do you offer any health and dietary supplements for pets?

Yes, at Petfooddirect.com, we offer a wide range of health and dietary supplements for pets. We understand the importance of maintaining...
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Ordering and Shipping

How do I change or cancel my order?

To change or cancel your order, please contact our customer service team as soon as possible. They will be able to assist you with...
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Do you offer free shipping?

Yes, Petfooddirect.com offers free shipping on orders over $49. This promotion applies to most items available on our website, including...
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Can I track my order?

Yes, you can easily track your order on Petfooddirect.com. Once your order has been processed and shipped, you will receive a confirmation...
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What payment methods do you accept?

We accept various payment methods to ensure convenience for our customers. At Petfooddirect.com, you can make purchases using major...
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Account and Wholesale

How do I apply for a wholesale account?

To apply for a wholesale account with Petfooddirect.com, simply fill out the application form available on our website. You will need...
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Product Information

What brands of pet food do you carry?

At Petfooddirect.com, we offer a wide selection of premium pet food brands to meet the unique dietary needs of your beloved pets. Our...
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Can I return opened pet food?

Unfortunately, we cannot accept returns on opened pet food for safety and health reasons. We prioritize the well-being of all pets,...
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Do you offer any health and dietary supplements for pets?

Yes, at Petfooddirect.com, we offer a wide range of health and dietary supplements for pets. We understand the importance of maintaining...
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Returns and Policies

What is your return policy?

Our return policy at Petfooddirect.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase,...
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Subscriptions and Promotions

Do you offer auto-ship or subscription options?

Yes, we offer auto-ship and subscription options for convenient and hassle-free pet food delivery. With our auto-ship program, you...
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Are there any discounts or promotions available?

Yes, Petfooddirect.com offers various discounts and promotions to help customers save on pet food and supplies. We regularly feature...
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Help me with my Petfooddirect.com customer service issue

Ask any question you have about Petfooddirect.com customer service. We will do our best to get you answers right away.
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