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Petfooddirect.com Customer FAQ

Top Answers & How-to Guides

What is Petfooddirect.com's Phone Number?

The question we are asked most often is about how to talk to Petfooddirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I apply for a wholesale account?

To apply for a wholesale account with Petfooddirect.com, one should check their website for guidelines, which include business...

What payment methods do you accept?

Petfooddirect.com accepts various payment methods, including major credit cards, PayPal, and possibly gift cards and rewards...
Ask any question you have about Petfooddirect.com customer service, get an answer now.
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Recent Petfooddirect.com Customer Questions

Help me with my Petfooddirect.com customer service issue

Order Management

How do I change or cancel my order?

To change or cancel an order on Petfooddirect.com, you should log into your account and check your order history for...
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Can I track my order?

Customers can track their orders placed on Petfooddirect.com by using the tracking number provided in the confirmation email....
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Can I request a specific delivery date for my order?

Petfooddirect.com generally does not guarantee specific delivery dates as this can depend on shipping choices and destination,...
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Account and Payment

How do I apply for a wholesale account?

To apply for a wholesale account with Petfooddirect.com, one should check their website for guidelines, which include business...
Read more

What payment methods do you accept?

Petfooddirect.com accepts various payment methods, including major credit cards, PayPal, and possibly gift cards and rewards...
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Are there any discounts or promotions available?

Petfooddirect.com frequently updates its promotions, including discounts, free shipping, and special deals on popular products....
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Product Information

What brands of pet food do you carry?

Petfooddirect.com provides a comprehensive assortment of pet food brands, including Hill's Science Diet, Royal Canin, Blue...
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Do you offer any health and dietary supplements for pets?

Petfooddirect.com provides a wide selection of health and dietary supplements that are beneficial for pets' well-being. These...
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Do you offer any bulk purchase discounts for pet food?

Petfooddirect.com provides options for bulk pet food purchases, which generally come with savings and possibly reduced shipping...
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Shipping and Returns

Do you offer free shipping?

Petfooddirect.com provides free shipping options depending on conditions like minimum order amounts or promotions. It is...
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What is your return policy?

Petfooddirect.com has a return policy that generally allows returns within thirty days if items are unopened and in original...
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Can I return opened pet food?

Petfooddirect.com typically does not allow the return of opened pet food due to health regulations. It is advisable to check...
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What is your policy on returning items that were not as described?

Petfooddirect.com prioritizes customer satisfaction with a clear return policy for items not as described. Customers can often...
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Subscription Services

Do you offer auto-ship or subscription options?

Petfooddirect.com indeed provides an auto-ship option, allowing customers to schedule regular deliveries of pet supplies. This...
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What are the benefits of your auto-ship program?

The auto-ship program from Petfooddirect.com offers convenience through scheduled deliveries of pet supplies, customizable...
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