What is your return policy?

Our return policy at Petfooddirect.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 30 days from the date of delivery for a full refund or exchange. The returned product must be in its original condition, unopened, and unused. We strive to make the return process as easy as possible for our customers. To initiate a return, simply contact our customer service team with your order details and reason for return. They will guide you through the process and provide you with a return authorization number. Please note that certain items, such as prescription medications and perishable products, are not eligible for return. For more details, please refer to our Return Policy page on our website.