What is your return policy?

Petfooddirect.com has a return policy designed to ensure customer satisfaction. Generally, if you are not satisfied with an item, you may return it within a specific time frame. Typically, this is within thirty days of the purchase date. The returned items should be unopened and in their original packaging to be eligible for a refund or exchange. However, if the product is damaged, defective, or there was an error in the order, you may be able to return it regardless of whether it has been opened. It is important to note that certain items may be subject to specific conditions or may not be eligible for return at all, such as perishable goods or personalized items. For those interested in the return process, it often requires that customers initiate the return through the appropriate channels as outlined on the website. The return shipping may be a responsibility of the customer unless the return is due to an error on the part of Petfooddirect.com. For the most accurate and current information regarding the return policy, including any specific instructions or conditions, it is advisable to refer to the relevant section on the Petfooddirect.com website.