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Penguin Random House Customer FAQ

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How do I Contact Penguin Random House Customer Service?

The question we are asked most often is about how to talk to Penguin Random House customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Penguin Random House Customer Questions

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Publishing Information

What types of books do you publish?

Penguin Random House offers a diverse range of publications, including fiction and nonfiction for all ages. Their catalog spans...
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How can I submit a manuscript for consideration?

Submitting a manuscript to Penguin Random House involves following specific guidelines, often requiring authors to work through...
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What is the process for getting a book published?

The book publishing process involves several steps, which differ between traditional and self-publishing. In traditional...
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What initiatives do you have for diversity and inclusion in publishing?

Penguin Random House prioritizes diversity and inclusion through various initiatives, including promoting underrepresented...
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Bookstore and Purchase Information

How can I find a bookstore that carries your titles?

To locate a bookstore that stocks titles from Penguin Random House, visiting their website is suggested, as they feature a...
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What discounts or promotions do you offer?

Penguin Random House offers a variety of promotions and discounts, including seasonal sales and special events. Their official...
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What is your return policy for purchased books?

Penguin Random House's return policy varies by retailer since it does not sell books directly. Retailers set their own...
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Can I purchase books directly from your site?

Penguin Random House does not sell books directly on its site, which instead offers information about titles and authors. To...
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Internship and Mailing List

Do you offer any internship programs?

Penguin Random House provides internship programs aimed at students and recent graduates seeking real-world experience in...
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Do you have a mailing list or newsletter?

Penguin Random House provides various newsletters for readers to subscribe to, offering updates on new releases, events, and...
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Author and Book Details

How do I find information about an author?

To gather information about a Penguin Random House author, one can explore the official website for biographies and works....
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What are your best-selling books?

Penguin Random House features a wide array of best-sellers across genres, highlighting popular authors like James Patterson...
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Are there any events or book signings hosted by your authors?

Penguin Random House frequently organizes various events and book signings for their authors, offering readers a chance to...
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Review and Audiobook Requests

How can I access audiobooks from Penguin Random House?

Penguin Random House provides various ways to access audiobooks, including partnerships with platforms like Audible and...
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How can I request a review copy of a book?

To request a review copy of a book from Penguin Random House, one should visit their website, where guidelines for media...
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