Penguin Random House Customer Service Issues

A few months back, I requested a desk copy of "Midnight in Washington" by Adam Schiff for my American History Two classes at Hudson Valley Community College. Even though copies were ordered for the VikingCove Bookstore on campus, I still haven't received mine. After a second request asking for a copy of the course syllabus, the desk copy remains missing. I've always received desk copies promptly before this. It would be greatly appreciated if you could send me a desk copy overnight, as the semester has commenced, and I need to familiarize myself with the book before teaching it to my students. My details are on file. I am Alice E. Malavasic, an instructor at Hudson Valley Community College, located at 80 Vandenburgh Avenue, Troy, New York [redacted]. You may also have my home address as [redacted] 16th Street, Watervliet, NY [redacted].