Pay Tel Communications Customer FAQ

If you're unable to add money to your Pay Tel account, ensure that you’re following the correct steps for funding your account. Check your payment method and any potential issues with your bank or payment provider. If your husband can’t make calls, ensure that his account is active and has sufficient funds. There may be restrictions or technical issues affecting the service. For the most accurate assistance, please check the contact information link on this page for help directly from Pay Tel Communications.

Yes, you can have multiple inmates at different facilities on the same Pay Tel account. Pay Tel Communications allows you to manage calls from multiple locations under one account.

To add more phone numbers to your Pay Tel Communications account, log in to your account on their website. Navigate to the account settings or phone numbers section, where you can add, edit, or delete phone numbers associated with your account. Specific steps or options may vary, so refer to the detailed instructions provided in your account dashboard.

To add an inmate to your Pay Tel Communications account, log into your account on the Pay Tel website. Navigate to the "Add an Inmate" feature through the account dashboard. Provide the necessary information including the inmate's ID number, name, and the facility where they are housed. After the information is validated, the inmate will be added to your account. Now, you can fund the account or set up auto pay to ensure consistent phone communication with the inmate. If you have any problems with the process, the detailed instructions or the troubleshooting guide on the website can help.

To add an inmate to your contact list, you will first need to set up an account with Pay Tel Communications. Once you have an account, you can log in and navigate to the 'Add Contact' section. Here, you can enter the inmate's name and identification number. Please note that for the connection to be approved, the inmate will have to agree to accept your call. After the approval, the inmate will appear in your contact list, and you'll be able to start making calls. Bear in mind that call charges may apply as per Pay Tel's rates.