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OrientalTrading.com Customer FAQ

Top Answers & How-to Guides

What is OrientalTrading.com's Phone Number?

The question we are asked most often is about how to talk to OrientalTrading.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your privacy policy?

Oriental Trading recognizes the importance of customer privacy and has a policy detailing how it collects, uses, and protects...

What is the Oriental Trading Rewards Program?

The Oriental Trading Rewards Program enhances the shopping experience by allowing customers to earn points on qualifying...
Ask any question you have about OrientalTrading.com customer service, get an answer now.
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Recent OrientalTrading.com Customer Questions

Help me with my OrientalTrading.com customer service issue

Ordering and Shipping

How do I place an order?

To order from OrientalTrading.com, customers browse the extensive product range and use the search function to find items....
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Can I cancel or modify my order?

Customers can often cancel or modify their orders with OrientalTrading.com, provided they act quickly and the order has not yet...
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How long does shipping take?

Shipping durations with OrientalTrading.com vary based on shipping method, destination, and item availability, with standard...
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Do you offer international shipping?

OrientalTrading.com mainly serves U.S. customers but has limited international shipping for specific items. Availability varies...
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Can I track my order?

Customers can track orders from OrientalTrading.com once they have shipped. They will receive a confirmation email with...
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Payments and Discounts

What payment methods do you accept?

OrientalTrading.com accepts various payment options, including major credit cards like Visa and MasterCard, as well as PayPal...
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Do you offer bulk discounts?

Oriental Trading provides bulk discounts on various items, allowing customers to save when purchasing larger quantities....
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Are there any sales or promotions currently running?

OrientalTrading.com often has a variety of sales and promotions, including seasonal discounts and clearance events. To see...
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Are there any restrictions on using promotional codes?

Promotional codes from OrientalTrading.com often have unique terms and conditions that may include restrictions on eligible...
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Returns and Issues

What is your return policy?

The return policy at Oriental Trading allows customers to return unused and unopened items within approximately thirty days of...
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What if I received the wrong item in my order?

In case of receiving the wrong item from OrientalTrading.com, customers should first verify their order details. If an error is...
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Account and Privacy

What is your privacy policy?

Oriental Trading recognizes the importance of customer privacy and has a policy detailing how it collects, uses, and protects...
Read more

What is the Oriental Trading Rewards Program?

The Oriental Trading Rewards Program enhances the shopping experience by allowing customers to earn points on qualifying...
Read more

How can I view my order history?

To access order history on OrientalTrading.com, one must log into their account and find the "Order History" section in...
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Can I set up a business account with Oriental Trading?

Yes, Oriental Trading allows businesses to create accounts that offer benefits like bulk purchasing, special pricing, and...
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We look to the OrientalTrading.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OrientalTrading.com issues reported to GetHuman
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