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OrderUp Customer FAQ

Top Answers & How-to Guides

How do I Contact OrderUp Customer Service?

The question we are asked most often is about how to talk to OrderUp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent OrderUp Customer Questions

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Order Placement and Tracking

How do I place an order?

To order through OrderUp, visit their website or app, enter your delivery address, browse local restaurant options, select...
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How do I track my order?

Customers can track their OrderUp orders using the app or website. Upon order placement, a confirmation email is sent with...
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Can I schedule a delivery for a later time?

OrderUp allows users to schedule deliveries for a specific date and time, ideal for planning meals or events. Availability may...
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What should I do if my order was incorrect or missing items?

If an order is incorrect or incomplete, customers should first verify the order details against what they received. They can...
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Can I change my delivery address after placing an order?

The ability to change a delivery address after placing an OrderUp order depends on timing and specific situations. It is best...
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Payment and Fees

What are the delivery fees?

OrderUp's delivery fees vary based on factors like distance, restaurant choice, and any applicable promotions. Minimum order...
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What types of payment options are accepted?

OrderUp provides various payment methods, including credit and debit cards, and in some locations, digital wallets like PayPal....
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Is there a minimum order amount?

OrderUp sets a minimum order amount that differs by restaurant and location, which customers can check in the app or website...
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Order Customization

Can I customize my order?

Customers can personalize their orders on OrderUp by choosing toppings, sides, or recipe modifications. Many restaurants...
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Are there any specific dietary options or restrictions available?

OrderUp generally provides diverse dietary options, including vegetarian, vegan, gluten-free, and low-carb selections,...
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Order Timing

What is the cancellation policy?

OrderUp's cancellation policy typically permits customers to cancel orders before food preparation begins, avoiding fees if...
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What is the average delivery time?

Delivery times for OrderUp typically range from 30 minutes to an hour but can vary due to factors like location, distance,...
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Promotions and Rewards

Are there any discounts or promotions available?

OrderUp regularly provides various discounts and promotions to enhance customer satisfaction. These can consist of special...
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Are there any rewards programs for frequent users of OrderUp?

OrderUp does provide various promotions and discounts for loyal customers, similar to a rewards program. These offers can vary...
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Reordering and Reviews

How do I leave a review for a restaurant on OrderUp?

To leave a restaurant review on OrderUp, users must log into their account, access their order history, select the specific...
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Can I reorder from a previous order?

OrderUp often allows customers to reorder their favorite meals from past orders easily. Users can find this feature in their...
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