How does Oncor respond to feedback from customers?

Oncor places significant importance on customer feedback as it plays a crucial role in shaping their services and improving customer satisfaction. The company strives to listen actively to customers through various channels, including surveys, online forums, and social media. Feedback is gathered systematically, allowing Oncor to identify trends, address common concerns, and acknowledge specific needs of their customers. Once feedback is collected, Oncor's teams analyze the responses to determine actionable insights. This process may involve collaborating with different departments to develop solutions that directly address customer issues or enhance the overall service experience. In addition, Oncor often shares updates and improvements with customers, demonstrating a commitment to transparency and responsiveness. Customers are encouraged to provide their opinions and experiences, as this input becomes integral to Oncor's ongoing efforts to refine their services. For more detailed information on how Oncor engages with customers or responds to feedback, it may be beneficial to explore the current web page dedicated to customer support and outreach.