Do you provide updates during the investigation?

The Ontario Ombudsman typically does not provide regular updates to individuals during the course of an investigation. Instead, the focus is on conducting a thorough and impartial inquiry into the matters at hand. Investigations can be complex, requiring time for collecting information, interviewing relevant parties, and analyzing evidence. While individuals may not receive frequent status updates, the Ombudsman aims to reach a resolution as efficiently as possible. Once an investigation is concluded, the Office usually issues a comprehensive report that outlines its findings and any recommendations. This report is often shared publicly to inform stakeholders and the general public about the conclusions reached. For specific information about how updates are communicated during investigations, it may be helpful to refer to the information available on their current website.