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Official Military Personnel Files Customer FAQ

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The question we are asked most often is about how to talk to Official Military Personnel Files customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Official Military Personnel Files Customer Questions

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Requesting Records

Can family members request military records on behalf of a veteran?

Family members are able to request a veteran's military records if they have the veteran’s written consent, typically using...
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How can I request my military records?

To access military records, individuals can visit the National Archives and Records Administration website and fill out...
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What identification do I need to provide for the request?

To request official military personnel files, one typically needs a valid government-issued photo ID, as well as the service...
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Is there a fee for obtaining military personnel files?

Typically, there are no charges for accessing military personnel files since they are public documents. However, fees may arise...
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How can I track the status of my military records request?

To track a military records request, individuals should visit the National Archives and Records Administration's official...
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Content of Records

What information is included in Official Military Personnel Files?

Official Military Personnel Files include a wide array of documents about an individual's military career, such as enlistment...
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How do I correct errors in my military records?

To correct mistakes in military records, individuals should first review their records, gather supporting documents, and submit...
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Are all military records available to the public?

Not all military records are public. Official Military Personnel Files include vital information but may be restricted for...
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What should I do if my military records are lost?

If military records are lost, one should gather personal details like name and service number and submit a request for Official...
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How can I obtain records for someone who served in a different branch?

To obtain military records for someone from a different branch, it is vital to identify their specific branch and follow that...
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Access and Availability

How long does it take to receive my military records?

The timeline for obtaining military records can vary widely, often taking weeks to months. Factors include request complexity,...
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Can I access military records online?

Accessing military records online is possible through the National Archives and Records Administration, where users can request...
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What is the process for requesting a change to my discharge status?

The procedure for requesting a change to discharge status entails determining the right board or agency, preparing a written...
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What should I do if I cannot find my military history?

When struggling to find military history, it's helpful to collect relevant documents like discharge papers and visit the...
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Are there resources available for understanding military records?

Numerous resources exist to help individuals understand military records, especially Official Military Personnel Files. These...
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